Support Board
Date/Time: Thu, 06 Feb 2025 18:26:02 +0000
Error in Message Log
View Count: 564
| [2020-05-05 17:11:02] |
| User866594 - Posts: 2 |
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Hi, I was trying to open a chartbook and received the error message below. Any thoughts as to why it's not opening properly? Thanks in advance. Software version: 2098 64-bit | 2020-05-04 23:57:02.350 Primary Thread ID: 15236 | 2020-05-04 23:57:02.350 Usage end date: 2020-05-12 | 2020-05-04 23:57:02.350 Enabled for: Advanced Features 2. | 2020-05-04 23:57:02.350 Enabled for: Sierra Chart Historical Data Service. | 2020-05-04 23:57:02.350 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-04 23:57:02.350 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-04 23:57:02.350 Current selected Data/Trading service: SC Data - All Services | 2020-05-04 23:57:02.350 Custom symbol settings values: enabled | 2020-05-04 23:57:02.350 Chart Update Interval: 500 | 2020-05-04 23:57:02.350 Intraday Data Storage Time Unit: 0 | 2020-05-04 23:57:02.350 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-04 23:57:02.350 2020-05-04 21:57:02 Local computer time | 2020-05-04 23:57:02.350 2020-05-05 04:57:02 Local computer time in UTC | 2020-05-04 23:57:02.350 2020-05-04 23:57:02 Local computer time in SC Time Zone | 2020-05-04 23:57:02.350 2020-05-05 04:53:33 Server time in UTC | 2020-05-04 23:57:02.350 Local computer UTC time and Server UTC time difference: 3 seconds. | 2020-05-04 23:57:02.350 Program path: C:\SierraChart\ | 2020-05-04 23:57:02.350 Data Files path: C:\SierraChart\Data\ | 2020-05-04 23:57:02.350 OS Version Number: 10.0 | 2020-05-04 23:57:02.350 Locale Setting: C | 2020-05-04 23:57:02.350 Chart (@ES#C) | Encountered unknown Chartbook Field. Field Code: 226 Field Size: 0 Previous Field Code: 100 | 2020-05-04 23:57:28.148 * Encountered invalid field code (226) while reading Chartbook file: C:\SierraChart\Data\Sierra Review Footprint Test.cht | 2020-05-04 23:57:28.148 * Date Time Of Last Edit: 2020-05-05 20:04:35
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| [2020-05-05 22:29:54] |
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Is this one of your Chartbook's or one you received from someone else? When was the last time that Chartbook was saved?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 00:03:35] |
| User866594 - Posts: 2 |
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Hi and thanks for your prompt response! I received the Chartbook elsewhere (downloaded). As far as the second question, I'm not sure. I downloaded it, added to my directory, attempted to open in SC and received the error.
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| [2020-05-06 08:45:15] |
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It is not compatible in the current version of Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-06 08:45:42
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