Support Board
Date/Time: Thu, 06 Feb 2025 15:27:06 +0000
REAL TIME DATA
View Count: 649
| [2020-05-04 01:02:27] |
| User583682 - Posts: 22 |
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IM having problems logging in to my account using rithmic data feed with a new broker edge clear can you please help me
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| [2020-05-04 01:29:16] |
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You cannot use Edge Clear with a Sierra Chart account provided by AMP. You need to have your own direct account: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-04 01:42:27] |
| User583682 - Posts: 22 |
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I think I do have my own direct account prior to AMP I was with stage 5 trading and used GAIN CAPITAL so I believe I was using my own account
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| [2020-05-04 01:50:11] |
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Well the account that you have logged into this Support Board with is provided by AMP and this is not going to be able to connect to Rithmic provided through another broker.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-04 01:54:34] |
| User583682 - Posts: 22 |
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So what should I do now because I already put money in here for my package 5 should I open another account
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| [2020-05-04 01:59:51] |
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You do have another account. We can reset the account information on that and send it to you by email. We can do that. It is associated with a Gmail address where the email address is your name plus a number.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-04 02:03:40] |
| User583682 - Posts: 22 |
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ok that would be great what about the $40 in this account that I just deposited would that be available as well
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| [2020-05-04 02:08:55] |
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We are sending the login information for your other account to your email address. It is activated for a week. Yes we can move the funds over from your current Sierra Chart account with AMP to this other one. Just make this request here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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