Support Board
Date/Time: Thu, 06 Feb 2025 14:53:05 +0000
my real-time data is showing as delayed denali real-time
View Count: 717
| [2020-05-01 13:48:25] |
| ochocinco - Posts: 29 |
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Hi, i'm not sure why this morning my data feed says "delayed denali real-time". Ive disconnected / reconnected. closed SC and reopened SC. thanks |
| [2020-05-01 14:11:31] |
| John - SC Support - Posts: 37770 |
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For some reason you do not have any exchanges active on your Denali Exchange Data Feed. We do not have the history going back far enough to see what you had enabled previously. The only thing we can think is that at some point the exchange was set to not renew. In any case, what you need to do is click on the following link to go to the Exchange selection area for the Denali Exchange Data Feed and enable the appropriate exchange: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-01 14:41:30] |
| ochocinco - Posts: 29 |
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Ok, i had to open an account ticket because: Your account has been tagged as a Professional, which i am not.
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