Support Board
Date/Time: Thu, 06 Feb 2025 12:01:10 +0000
Connection
View Count: 558
| [2020-04-28 16:05:32] |
| User22591 - Posts: 133 |
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I am not getting my API connection between Sierra Charts and Interactive broker. Interactive broker suggest we disconnect and reconnect as it was the first time this was being done. They claims they are not familiar with your platform in order for them to do it. I have no connection and I did see signs earlier that Sierra Charts NOT responding [Name and phone number removed for privacy] Date Time Of Last Edit: 2020-04-28 17:09:30
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| [2020-04-28 17:34:54] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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