Support Board
Date/Time: Mon, 25 Nov 2024 05:09:37 +0000
Change of Broker
View Count: 1556
| [2014-01-16 20:13:26] |
| User80624 - Posts: 7 |
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Hi Support Team, I am in tbe process of changing my broker from Velocity to Stage 5 via the Open E Cry data service. I wanted to choose this package but it says it would not be connected. I assume as I do not pay any license fees for Sierra via this broker I would have to open up a direct account with you? Thank you for confirming. Date Time Of Last Edit: 2014-01-16 20:13:51
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| [2014-01-16 20:29:11] |
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Yes. You do need a direct account: https://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-16 20:33:05] |
| User80624 - Posts: 7 |
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Thanks please could you check if account "Marco Gundel1" is a direct account as I believe I have set this up once with you. If yes would it need to be enabled from your side?
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| [2014-01-16 20:52:05] |
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Yes. This account does exist and it has usage time on it as well. Nearly 2 months. We see that you have not been using it for 15 days so we can extend it by 15 days. Just let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-16 20:52:38
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| [2014-01-16 21:09:08] |
| User80624 - Posts: 7 |
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Thank you that would be great. Is it also possible to transfer an additional balance from my brokerage account (I am writing this message with the log on details of my brokerage account) to my direct account so that I can purchase your new intraday data? Or would I have to raise this with a account support ticket?
Date Time Of Last Edit: 2014-01-16 21:10:48
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| [2014-01-17 05:14:03] |
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15 days have been added to your direct Sierra Chart account. We cannot transfer money from the brokerage account to your Additional Services Balance. We have other payment methods supported. With what broker will you be using your direct Sierra Chart account with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-17 10:13:44] |
| User80624 - Posts: 7 |
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Hi I will be using it with Stage 5 Trading Group (Open E Cry) . On the matter of additional services balance. Can I be refunded and I would then fund my direct account. So that I can activate your new Sierra historical and intraday data? |
| [2014-01-17 17:58:49] |
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We have set your own direct Sierra Chart account to be a normal account . Previously it was is affiliated with Optimus futures. We will transfer the Additional Services Balance to your own Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-17 18:10:02] |
| User80624 - Posts: 7 |
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Great thanks : - )
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