Support Board
Date/Time: Mon, 25 Nov 2024 04:51:59 +0000
Missing futures (CME) contracts in SC feed symbol lists
View Count: 1513
| [2014-01-16 15:45:54] |
| DEA1 - Posts: 47 |
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Hello. I'm missing some contracts (6E, NQ) among some others in my symbol lists. I've tried manually requesting the symbol, i.e. changing ES-201403-GLOBEX to NQ-201403-GLOBEX and the chart loads, but the pricing is wrong (3605.3/5/8 instead of 3605.25/5/75). Also, there is no [M] after the symbol, so I assume the data is from IB not your servers? Not sure what problem is and why some symbols are missing in my list? Thanks
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| [2014-01-16 15:53:15] |
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You need to reset the Symbol Settings following the steps under Full Reset of Symbol Settings here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings After the symbols are reset and the list is repopulated, reopen the Charts through File >> Find Symbol. Sierra Chart Support Date Time Of Last Edit: 2014-01-16 15:54:20
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| [2014-01-16 16:16:52] |
| DEA1 - Posts: 47 |
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Which service do I select in the Global Symbol Settings (the current service says Interactive Brokers..do I need to change this to SC Exchange Data?)?
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| [2014-01-16 16:24:08] |
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It should be set to Interactive Brokers. It is quite unusual to actually be missing symbols from File >> Find Symbol. For interactive brokers 6E=EUR. You should see NQ under Futures. If you are not getting the Sierra Chart data feed, then post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-16 16:43:12
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| [2014-01-16 16:31:19] |
| DEA1 - Posts: 47 |
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All done and working fine. Thanks for help.
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