Support Board
Date/Time: Thu, 06 Feb 2025 10:11:57 +0000
lost trade
View Count: 595
| [2020-04-22 19:30:11] |
| User893316 - Posts: 2 |
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Hi guys AMP Futures sent me last daily statement there is big loss on my account (7k from 8.5k account) I would like to find out how order CLM 20 Long was sent without stop while I always trade bracket orders (Stop-Enter-Target) |
| [2020-04-22 19:33:00] |
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We need the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-22 19:33:18
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| [2020-04-24 09:31:26] |
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We did not hear anything back on this. We wonder if the problem was that Server-side OCO orders were not being used with CQG? And what may have happened, is that both the target and stop orders filled because one did not cancel the other if Sierra Chart was not running at the time of the fill of one of those. Make sure that option is enabled: Global Trade Settings Windows: Use Server Side OCO Orders (if supported) (Global Settings >> General Trade Settings >> General) This is not related to the version but you are running an older version and it is also important to keep up to date: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 09:31:48
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