Support Board
Date/Time: Thu, 06 Feb 2025 06:37:53 +0000
LMAX Services / DEMO of this Service / help setup
View Count: 644
| [2020-04-17 16:35:52] |
| User38606 - Posts: 108 |
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Thank you very much for your support! Looks like I am now connected. I have executed a trade in Sierra, but it does not flow to LMAX. I looked at my Demo account there and no orders. What am I doing wrong? Or what should I do? Can anyone assist or remote connect to my PC to see what I am doing wrong. I followed the setup instructions.
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| [2020-04-17 18:55:15] |
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Did you deselect the option for Trade >> Trade Simulation Mode On? Refer to the information here: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-17 18:55:24
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| [2020-04-18 10:43:17] |
| User38606 - Posts: 108 |
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No I did not. Apologies about that! I deselected just now and will try on Monday then when the market is open and let you know if it works. Thank u. Will update!
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| [2020-04-20 01:58:33] |
| User38606 - Posts: 108 |
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I tried: I still can't execute anything: Here is the message: LMAX Demo Trading - DTC order update (Order reject). Info: LMAX order update (Rejected). Text: ACCOUNT_DOES_NOT_EXIST. Internal Order ID: 2120. Service Order ID: 514889. Symbol: USDJPY. Account: 1703542998 | 2020-04-20 04:56:26.206 * Is that from your side or LMAX side? |
| [2020-04-20 03:29:32] |
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Is this your own LMAX demo account or is it one that we assigned to you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-20 03:29:44
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| [2020-04-20 03:42:06] |
| User38606 - Posts: 108 |
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It is the one you have assigned to me based on my LMAX demo account! Ticket ID: 1586846538380 I don't understand what you mean by my own LMAX demo account....I opened a demo account with LMAX. Provided by account ID that you added to trading accounts. I followed the instructions. Am I doing anything wrong? I am trying to execute now on SC to see how it flows and gets reflected on my LMAX demo account. |
| [2020-04-20 07:22:50] |
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Okay we have to contact LMAX. They did not assign your account to the Sierra Chart trading FIX connection. Update: We have emailed them about this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-20 07:59:49
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| [2020-04-21 08:48:53] |
| User38606 - Posts: 108 |
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Great! worked. I can see it being linked! Thanks
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| [2020-04-21 09:55:41] |
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Yes LMAX did take care of this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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