Support Board
Date/Time: Thu, 06 Feb 2025 04:51:37 +0000
Connection error: "Trade account not assigned"
View Count: 502
| [2020-04-15 20:28:31] |
| Ollie - Posts: 1 |
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I have Sierra Direct with Denali data. The broker is Infinity. I thought I set it up correctly and entered my account number. However, I am on a delay no mater what I try. Also, should I be logging in through my previous Infinity icon ( I previously had Sierra enabled through Infinity) or should I be logging in through the new Sierra Icon? I have tried to connect on both with no luck. |
| [2020-04-16 11:57:23] |
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You need to follow the Transact setup instructions here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions If you have any difficulty connecting, then refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError should I be logging in through the new Sierra Icon? Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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