Support Board
Date/Time: Thu, 06 Feb 2025 05:17:38 +0000
Live data to charts not working after I have installed sierra charts on new PC
View Count: 766
| [2020-04-14 21:07:07] |
| User678167 - Posts: 15 |
|
Hi I have just bought a new PC , so i have downloaded Sierra charts software on it and copied existing data file from the old to the new PC. I use Denali for my Data Feed. For some reason I am not getting any live data to the charts on my new PC. Live Data feed still works fine on my old PC. What am i missing please? Many Thanks Anthony Date Time Of Last Edit: 2020-04-14 21:08:13
|
| [2020-04-15 05:01:52] |
| |
|
The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-15 19:08:14] |
| User678167 - Posts: 15 |
|
Thank you for your reply. Since my account is already set to use the sierra chart order routing service to my AMP account, shouldn't my live trading account be automatically verified without the need for me to connect once a month? My set up is as follows : Denali data feed - sierra order routing - Amp clearing live futures trading account. Did i maybe need to activate anything when i downloaded the software on my new PC ? Thanks Anthony |
| [2020-04-15 19:12:46] |
| |
|
Since my account is already set to use the sierra chart order routing service to my AMP account There is not a TT account assigned to the Sierra Chart account you posted this message with.It looks like you are using CQG for trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-15 19:13:56
|
To post a message in this thread, you need to log in with your Sierra Chart account: