Support Board
Date/Time: Fri, 07 Feb 2025 04:47:22 +0000
spy SPDR S&P 500 (SPY) symbol
View Count: 1486
| [2020-04-08 18:38:26] |
| User718663 - Posts: 39 |
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hi, i cant find this anywhere. do i have access to it? |
| [2020-04-08 23:26:51] |
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We apologize for the delay. Yes you do. The symbol is SPY . Is the chart blank?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 02:03:36] |
| User718663 - Posts: 39 |
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hi yes it's blank |
| [2020-04-09 02:40:13] |
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Go to that chart and follow these instructions. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 18:14:19] |
| User718663 - Posts: 39 |
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attached log. thanks. (Log removed) Date Time Of Last Edit: 2020-04-09 18:47:39
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| [2020-04-09 18:48:12] |
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This log does not have what we need. We removed it. We need you to follow the instructions in post 4 exactly. We first need you to clear the Message Log and open a chart for SPY and go to that chart first.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 18:48:25
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| [2020-05-06 05:25:30] |
| User718663 - Posts: 39 |
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Software version: 2098 64-bit | 2020-05-06 05:20:58.006 Primary Thread ID: 23548 | 2020-05-06 05:20:58.006 Usage end date: 2020-05-09 | 2020-05-06 05:20:58.006 Enabled for: Advanced Features 2. | 2020-05-06 05:20:58.006 Enabled for: Sierra Chart Historical Data Service. | 2020-05-06 05:20:58.006 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-05-06 05:20:58.006 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-06 05:20:58.006 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-05-06 05:20:58.006 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-05-06 05:20:58.006 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-05-06 05:20:58.006 Received 1 data feed usernames. | 2020-05-06 05:20:58.006 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-06 05:20:58.006 Current selected Data/Trading service: SC Data - All Services | 2020-05-06 05:20:58.006 Custom symbol settings values: enabled | 2020-05-06 05:20:58.006 Chart Update Interval: 500 | 2020-05-06 05:20:58.006 Intraday Data Storage Time Unit: 0 | 2020-05-06 05:20:58.006 Time Zone: +00:00:00 (UTC+00) | 2020-05-06 05:20:58.006 2020-05-05 22:20:58 Local computer time | 2020-05-06 05:20:58.006 2020-05-06 05:20:58 Local computer time in UTC | 2020-05-06 05:20:58.006 2020-05-06 05:20:58 Local computer time in SC Time Zone | 2020-05-06 05:20:58.006 2020-05-06 05:09:12 Server time in UTC | 2020-05-06 05:20:58.006 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-06 05:20:58.006 Program path: C:\SierraChart\ | 2020-05-06 05:20:58.006 Data Files path: C:\SierraChart\Data\ | 2020-05-06 05:20:58.006 OS Version Number: 10.0 | 2020-05-06 05:20:58.006 Locale Setting: C | 2020-05-06 05:20:58.006 DLLs: RelativeVolumePaintBar_64.dll | 2020-05-06 05:20:58.007 Added historical Intraday data request for $SYQ to the queue. | 2020-05-06 05:21:26.357 Intraday data recording state for symbol $SYQ is set to download 'Pending'. | 2020-05-06 05:21:26.357 Triggering next historical data download in queue. | 2020-05-06 05:21:26.357 Reloading all charts with filename: $SYQ.scid | 2020-05-06 05:21:26.357 HD Request # 7 | Downloading Intraday chart data for $SYQ to the file $SYQ.scid. Service: scdataallservices | 2020-05-06 05:21:26.357 HD Request # 7 | Download start date-time: 2019-11-02 05:21:26.000 | 2020-05-06 05:21:26.357 HD Request # 7 | Requesting historical Intraday Minute data for $SYQ starting at 2019-11-02 01:21:26 (Exchange time). | 2020-05-06 05:21:26.357 $SYQ 1 Min #6 | Reloading chart. | 2020-05-06 05:21:26.541 Loading market depth data. | 2020-05-06 05:21:26.547 $SYQ 1 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$SYQ.scid | 2020-05-06 05:21:26.548 HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for $SYQ | 2020-05-06 05:21:27.775 HD Request # 7 | Completion time: 1s | 2020-05-06 05:21:27.775 HD Request # 7 | Intraday data download complete for $SYQ. Unique request ID: 7 | 2020-05-06 05:21:27.775 Removing historical data download ID 7. | 2020-05-06 05:21:27.775 Real-time Intraday chart data file updates started for $SYQ | 2020-05-06 05:21:27.775 Intraday chart data file opened for $SYQ | 2020-05-06 05:21:27.775 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2020-05-06 05:21:27.775 Triggering next historical data download in queue. | 2020-05-06 05:21:27.775 |
| [2020-05-06 07:46:39] |
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$SYQ is not a valid symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-22 06:31:13] |
| User718663 - Posts: 39 |
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why is my esm20 delayed?
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| [2020-05-22 16:37:06] |
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You are not currently subscribing to real-time data for the CME Group data. You can do that with this data feed: Denali Exchange Data Feed CME group data is now provided with this data feed rather than through the Sierra Chart Exchange Data Feed and when using the Denali feed you will get 12 USD/month credit added to your account to partially cover the extra cost of the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-22 16:37:50
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