Support Board
Date/Time: Thu, 06 Feb 2025 07:35:58 +0000
Connection to non-affiliated broker not allowed.
View Count: 723
| [2020-04-07 16:17:30] |
| User209837 - Posts: 3 |
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I have paid for the data subscription through Sierra Chart (subscription expiring in August 2020). My futures broker is Amp. I was getting error : Connection to non-affiliated broker not allowed. How to connect to the data feed now? I am unable to get any charts now. I have tried following the instruction on the documentation to no avail. Please help. |
| [2020-04-07 18:20:15] |
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We have removed the association of your Sierra Chart account with AMP. You will be able to connect now. Also make certain the symbols are set correctly for the charts: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-07 18:20:49
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| [2020-04-22 11:51:37] |
| User533934 - Posts: 1 |
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Hello sierra support, I have the same problem, can you removed the association of my Sierra Chart account with AMP please ? Thank you. |
| [2020-04-22 12:19:58] |
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In regards to post #3, this is now done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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