Support Board
Date/Time: Thu, 06 Feb 2025 01:57:16 +0000
Data not correct at SC start
View Count: 598
| [2020-04-07 15:26:21] |
| User53601 - Posts: 106 |
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Hello, For more then a week, each time I start the SC, the data for the few latest bars are not displayed correctly. As I show on the attached image, Numbers Bars chart, five bars just preceding the time of SC start, show zero values. Can you please advise? Thank you |
 IMG 001.pdf - Attached On 2020-04-07 15:25:12 UTC - Size: 71.44 KB - 262 views |
| [2020-04-07 18:07:46] |
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The problem is you are not using the Sierra Chart Exchange Data Feed even though it is active because the CME Group exchange is not active. We are not providing CME Group data on that data feed any longer. You need to use the new Denali Exchange Data Feed: Denali Exchange Data Feed The first step is we need you to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when that is done. We are going to cancel the Sierra Chart Exchange Data Feed on your account, and there will be no cost for the Denali Data Feed this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-07 18:09:57
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| [2020-04-09 13:20:33] |
| User53601 - Posts: 106 |
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I want to fill and submit the Data Feed Agreement, to start use the Denali data. Filling the agreement, I sould fill in these two data items: Trading Account Number Clearing Firm By them you mean data of the broker I am using now ( Interactive Brokers)? I am not sure I will know who they use as a Clearing firm. |
| [2020-04-09 18:55:24] |
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Yes you do need to fill those in if you require CME data. For the clearing firm just specify Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 18:55:36
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| [2020-04-10 17:55:48] |
| User53601 - Posts: 106 |
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I have completed both the agreements. Please let me know once the whole process of transfering to Denali data feed is completed. thank you |
| [2020-04-10 18:14:16] |
| John - SC Support - Posts: 37769 |
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We have activated the Denali Exchange Data Feed including the Full CME Group for Non-Professional Trading Accounts. So you are good to start using the Denali Feed. Just make sure you have the option in Data/Trade Service Settings for Allow Support for Sierra Chart Data Feeds is Enabled. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-10 21:26:44] |
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You will also want to re-download the data in the chart so you have correct data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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