Support Board
Date/Time: Wed, 05 Feb 2025 22:49:37 +0000
Second instance of SC not updating
View Count: 675
| [2020-04-06 12:00:51] |
| User755650 - Posts: 14 |
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Good morning, I've been working with two instances of SC relating to two different IB accounts on the same computer but now the second instance, the one that receives data from the first, does not update and lags behind. I'm not sure what logs I need to provide to sort this issue out. Please help. RadarTradar |
| [2020-04-06 12:28:16] |
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You need to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-06 13:44:53] |
| User755650 - Posts: 14 |
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Sorry, updating did not resolve the issue. Both instances are running Version 2028. No difference.
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| [2020-04-06 15:49:47] |
| User755650 - Posts: 14 |
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Now on my new computer: both versions are 2065 but second instance still running behind or stuck. Other parameters are as I left them Friday night at close.
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| [2020-04-06 17:42:01] |
| John - SC Support - Posts: 37759 |
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You need to be at release 2078. Please update both instances to the latest version using these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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