Support Board
Date/Time: Wed, 05 Feb 2025 21:47:04 +0000
Connectivity issue
View Count: 568
| [2020-04-03 15:48:16] |
| User645406 - Posts: 11 |
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Hello, In the past I always had zero issue while connection SC to Interactive Broker API + SC live data feed. I had a problem yesterday where after a while on the top left correct kept appearing the message 'Waiting to reconnect' on and off continously , while getting this error (sending the log right now with the Send for Analysis) on the message log. Same problem happened today. Wondering if you could tell me what I should do the next time and maybe if you could explain me what is the issue? Very much appreciated. |
| [2020-04-03 19:03:41] |
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We do not see any connectivity problems in that Message Log to Interactive Brokers but we do see symbols like this which you need to remove or translate: ESM0-CME Follow the instructions here: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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