Support Board
Date/Time: Wed, 05 Feb 2025 20:07:38 +0000
not able to login
View Count: 1048
| [2020-03-31 22:58:52] |
| spwalia - Posts: 3 |
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Hi, I was able to login on Sierra charts until around 12pm. Now I get "Connection eror message from serive: CQG WebAPI Market data logon uncuccessful. Server message: You logn is disabled. Contact your FCM." Please help. Currently use Rithmic data and made sure I have enough funds as of a couple days ago. sant |
| [2020-04-01 09:01:12] |
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Did you want to connect to Rithmic or CQG? If you are having trouble with CQG you need to contact your broker about this. For more information, refer to this section: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-01 09:01:35
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| [2020-04-01 13:38:54] |
| spwalia - Posts: 3 |
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Sorry about that bad information. I'm using Denali data feed. Paying for Sierra charts and Denali data feed through Sierra website. I didn't do anything different to settings. Data Trade/Service Settings: Service: CQG WebAPI What is not allowing me to login? |
| [2020-04-01 13:54:48] |
| John - SC Support - Posts: 37757 |
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You need to contact your broker as to why you are not able to login. The message you are receiving is related to your CQG login.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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