Support Board
Date/Time: Wed, 05 Feb 2025 21:58:14 +0000
AMP
View Count: 901
| [2020-03-31 15:43:52] |
| User547370 - Posts: 8 |
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Hello, I have a problem, I cannot get the full market depth in the DOM
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| [2020-03-31 18:59:10] |
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We see that there is a limitation of 480 levels and we will remove that after the close today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 10:29:20] |
| User547370 - Posts: 8 |
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Hello, I still can't see any limits today, only on the first price. I don't see the prices above or below
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| [2020-04-01 15:49:16] |
| John - SC Support - Posts: 37758 |
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Go to File >> Open Market Depth Window. Do you see multiple lines of information in this window, or just one?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 16:11:25] |
| User547370 - Posts: 8 |
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I only see a limit on the first price. I uploaded the picture
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 Screen Shot 01.04.2020 at 18.09.png / V - Attached On 2020-04-01 16:09:55 UTC - Size: 27.1 KB - 231 views |
| [2020-04-01 16:21:22] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 19:18:56] |
| User547370 - Posts: 8 |
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Software version: 2072 64-bit | 2020-04-01 15:14:58.208 Primary Thread ID: 8340 | 2020-04-01 15:14:58.208 Enabled for: Advanced Features 2. | 2020-04-01 15:14:58.208 Enabled for: Sierra Chart Historical Data Service. | 2020-04-01 15:14:58.208 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-04-01 15:14:58.208 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-01 15:14:58.208 Enabled for exchange2: CME (Trading Account Required) | 2020-04-01 15:14:58.208 Enabled for exchange2: CBOT (Trading Account Required) | 2020-04-01 15:14:58.208 Enabled for exchange2: COMEX (Trading Account Required) | 2020-04-01 15:14:58.208 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-04-01 15:14:58.208 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-01 15:14:58.208 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-04-01 15:14:58.208 Custom symbol settings values: enabled | 2020-04-01 15:14:58.208 Chart Update Interval: 500 | 2020-04-01 15:14:58.208 Intraday Data Storage Time Unit: 0 | 2020-04-01 15:14:58.208 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-04-01 15:14:58.208 2020-04-01 21:14:58 Local computer time | 2020-04-01 15:14:58.208 2020-04-01 19:14:58 Local computer time in UTC | 2020-04-01 15:14:58.208 2020-04-01 15:14:58 Local computer time in SC Time Zone | 2020-04-01 15:14:58.208 2020-04-01 19:13:49 Server time in UTC | 2020-04-01 15:14:58.208 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-01 15:14:58.208 Program path: C:\SierraChart\ | 2020-04-01 15:14:58.208 Data Files path: C:\SierraChart\Data\ | 2020-04-01 15:14:58.208 OS Version Number: 10.0 | 2020-04-01 15:14:58.208 Locale Setting: C | 2020-04-01 15:14:58.208 DLLs: sst_FreeBundle.dll, sst_FreeBundle_64.dll | 2020-04-01 15:14:58.208 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-04-01 15:15:35.180 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-04-01 15:15:35.223 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-04-01 15:15:35.223 SC Futures Order Routing/Data | Connected to server. | 2020-04-01 15:15:35.356 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-04-01 15:15:35.356 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-04-01 15:15:35.356 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-04-01 15:15:35.750 SC Futures Order Routing/Data | Sending logon request message. | 2020-04-01 15:15:35.750 SC Futures Order Routing/Data | Received logon response. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Trading is supported. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | OCO Orders supported. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-04-01 15:15:35.866 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-04-01 15:15:35.866 Triggering next historical data download in queue. | 2020-04-01 15:15:35.866 Triggering next historical data download in queue. | 2020-04-01 15:15:35.866 Triggering next historical data download in queue. | 2020-04-01 15:15:35.866 Triggering next historical data download in queue. | 2020-04-01 15:15:35.866 Updated verified funded futures trading account ending date to: 2020-04-21 19:15:36 | 2020-04-01 15:15:35.866 |
| [2020-04-01 19:34:07] |
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Ok we also need you to open a chart or Trading DOM which is using market depth data and post the Message Log again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-01 19:34:13
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| [2020-04-01 19:40:19] |
| User547370 - Posts: 8 |
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Reading Internal Order ID file. | 2020-04-01 15:37:19.387 Reading Trade Orders file. | 2020-04-01 15:37:19.473 Reading Trade Positions file. | 2020-04-01 15:37:19.474 Reading Account Balance file. | 2020-04-01 15:37:19.475 UDPListener (1404). Port 22904 | Listening on UDP port 22904. | 2020-04-01 15:37:19.496 Software version: 2072 64-bit | 2020-04-01 15:37:19.496 Primary Thread ID: 19248 | 2020-04-01 15:37:19.496 Enabled for: Advanced Features 2. | 2020-04-01 15:37:19.496 Enabled for: Sierra Chart Historical Data Service. | 2020-04-01 15:37:19.496 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-04-01 15:37:19.496 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-01 15:37:19.496 Enabled for exchange2: CME (Trading Account Required) | 2020-04-01 15:37:19.496 Enabled for exchange2: CBOT (Trading Account Required) | 2020-04-01 15:37:19.496 Enabled for exchange2: COMEX (Trading Account Required) | 2020-04-01 15:37:19.496 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-04-01 15:37:19.496 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-01 15:37:19.496 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-04-01 15:37:19.496 Custom symbol settings values: enabled | 2020-04-01 15:37:19.496 Chart Update Interval: 500 | 2020-04-01 15:37:19.496 Intraday Data Storage Time Unit: 0 | 2020-04-01 15:37:19.496 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-04-01 15:37:19.496 2020-04-01 21:37:19 Local computer time | 2020-04-01 15:37:19.496 2020-04-01 19:37:19 Local computer time in UTC | 2020-04-01 15:37:19.496 2020-04-01 15:37:19 Local computer time in SC Time Zone | 2020-04-01 15:37:19.496 2020-04-01 19:37:18 Server time in UTC | 2020-04-01 15:37:19.496 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-01 15:37:19.496 Program path: C:\SierraChart\ | 2020-04-01 15:37:19.496 Data Files path: C:\SierraChart\Data\ | 2020-04-01 15:37:19.496 OS Version Number: 10.0 | 2020-04-01 15:37:19.496 Locale Setting: C | 2020-04-01 15:37:19.496 DLLs: sst_FreeBundle.dll, sst_FreeBundle_64.dll | 2020-04-01 15:37:19.497 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2020-04-01 15:37:19.516 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-04-01 15:37:19.540 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-04-01 15:37:19.565 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-04-01 15:37:19.565 Received 5 login tokens. | 2020-04-01 15:37:19.677 Symbol settings MD5 received. Request ID: 1. | 2020-04-01 15:37:19.832 Symbol settings are up-to-date for sc_futures.dtc.trading. | 2020-04-01 15:37:19.832 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-04-01 15:37:24.711 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-04-01 15:37:24.800 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-04-01 15:37:24.800 SC Futures Order Routing/Data | Connected to server. | 2020-04-01 15:37:24.938 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-04-01 15:37:24.938 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-04-01 15:37:24.938 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-04-01 15:37:25.317 SC Futures Order Routing/Data | Sending logon request message. | 2020-04-01 15:37:25.317 SC Futures Order Routing/Data | Received logon response. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Trading is supported. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | OCO Orders supported. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-04-01 15:37:25.439 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-04-01 15:37:25.439 Triggering next historical data download in queue. | 2020-04-01 15:37:25.439 Triggering next historical data download in queue. | 2020-04-01 15:37:25.439 Triggering next historical data download in queue. | 2020-04-01 15:37:25.439 Triggering next historical data download in queue. | 2020-04-01 15:37:25.439 Updated verified funded futures trading account ending date to: 2020-04-21 19:37:25 | 2020-04-01 15:37:25.439 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:37:32.965 CLK20_FUT_NYMEX #1 | Reloading chart. | 2020-04-01 15:37:32.965 CLK20_FUT_NYMEX #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-04-01 15:37:32.965 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:37:33.271 Mapping CLK20_FUT_NYMEX to CLK20. Service code: nymex | 2020-04-01 15:37:33.271 SC Data - All Services | Starting real-time market data updates for: CLK20_FUT_NYMEX (CLK20). ID: 1 Service code: nymex | 2020-04-01 15:37:33.271 SC Data - All Services | Using low bandwidth mode. | 2020-04-01 15:37:33.271 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2020-04-01 15:37:33.271 SC Data - All Services | Requesting security definition data for: CLK20_FUT_NYMEX (CLK20). ID: 1 | 2020-04-01 15:37:33.271 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:37:33.271 Starting DelayedDownloadMonitoringTimer | 2020-04-01 15:37:33.271 Starting HDTimeoutTimer | 2020-04-01 15:37:33.271 Added historical Intraday data request for CLK20_FUT_NYMEX to the queue. | 2020-04-01 15:37:33.271 Intraday data recording state for symbol CLK20_FUT_NYMEX is set to download 'Pending'. | 2020-04-01 15:37:33.271 Triggering next historical data download in queue. | 2020-04-01 15:37:33.271 DTC Client socket (2) | Creating socket. | 2020-04-01 15:37:33.271 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-04-01 15:37:33.271 Delaying start of download for CLK20_FUT_NYMEX | 2020-04-01 15:37:33.273 SC Futures Order Routing/Data | Received security definition for symbol CLK20_FUT_NYMEX | 2020-04-01 15:37:33.483 SC Data - All Services | Connected to server. | 2020-04-01 15:37:33.484 SC Data - All Services | Starting socket receive thread. | 2020-04-01 15:37:33.484 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-04-01 15:37:33.484 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-04-01 15:37:33.669 SC Data - All Services | Sending logon request message. | 2020-04-01 15:37:33.669 SC Data - All Services | Received logon response. | 2020-04-01 15:37:34.385 SC Data - All Services | Server Name: SC Realtime Server. | 2020-04-01 15:37:34.385 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-04-01 15:37:34.385 SC Data - All Services | Successfully connected. | 2020-04-01 15:37:34.385 SC Data - All Services | Trading is not supported. | 2020-04-01 15:37:34.385 SC Data - All Services | Restarting real-time data updates for symbol: CLK20_FUT_NYMEX -> CLK20 | 2020-04-01 15:37:34.385 SC Data - All Services | Received security definition for symbol CLK20_FUT_NYMEX | 2020-04-01 15:37:34.540 Requesting market depth updates for: CLK20_FUT_NYMEX if supported. | 2020-04-01 15:37:35.425 SC Data - All Services | Market Depth data has been rejected for symbol: CLK20_FUT_NYMEX. Low bandwidth option enabled. | 2020-04-01 15:37:35.574 HD Request # 1 | Downloading Intraday chart data for CLK20_FUT_NYMEX to the file CLK20_FUT_NYMEX.scid. Service: nymex | 2020-04-01 15:37:39.313 HD Request # 1 | Download start date-time: 2020-04-01 15:37:11.000 | 2020-04-01 15:37:39.313 HD Request # 1 | Using server: ds23.sierracharts.com port 80 | 2020-04-01 15:37:39.313 Socket (3) | Creating socket. | 2020-04-01 15:37:39.313 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-04-01 15:37:39.313 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-04-01 15:37:39.599 HD Request # 1 | Sending historical data logon request message. | 2020-04-01 15:37:39.599 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-04-01 15:37:11. Record interval: 0. Symbol: CLK20 | 2020-04-01 15:37:40.195 HD Request # 1 | Decompressing data. | 2020-04-01 15:37:40.321 HD Request # 1 | Receiving Intraday data for CLK20_FUT_NYMEX starting at 2020-04-01 15:37:11 | 2020-04-01 15:37:40.321 Socket (3) | CloseSocket call. | 2020-04-01 15:37:40.321 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-04-01 15:37:40.321 Historical data download thread signaled to stop. | 2020-04-01 15:37:40.321 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-04-01 15:37:11 | 2020-04-01 15:37:40.321 HD Request # 1 | Received 23 records from 2020-04-01 15:37:11.000 to 2020-04-01 15:37:35.000 (24.0 seconds) and wrote 22 records for CLK20_FUT_NYMEX | 2020-04-01 15:37:40.322 Added 1 Time and Sales records to Intraday data file for CLK20_FUT_NYMEX after download. | 2020-04-01 15:37:40.322 HD Request # 1 | Completion time: 1s | 2020-04-01 15:37:40.322 HD Request # 1 | Intraday data download complete for CLK20_FUT_NYMEX. Unique request ID: 1 | 2020-04-01 15:37:40.322 Removing historical data download ID 1. | 2020-04-01 15:37:40.322 Real-time Intraday chart data file updates started for CLK20_FUT_NYMEX | 2020-04-01 15:37:40.322 Intraday chart data file opened for CLK20_FUT_NYMEX | 2020-04-01 15:37:40.322 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-04-01 15:37:40.322 Triggering next historical data download in queue. | 2020-04-01 15:37:40.322 Socket (3) | Socket gracefully closed by remote side. | 2020-04-01 15:37:40.460 Socket (3) | Closed. | 2020-04-01 15:37:40.460 Opened cached Intraday file: C:\SierraChart\Data\CLK20_FUT_NYMEX.scid. Thread ID: 7492 | 2020-04-01 15:37:44.510 Unsubscribed from market depth data for CLK20_FUT_NYMEX | 2020-04-01 15:37:45.424 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:38:01.715 CLK20_FUT_NYMEX #1 | Reloading chart. | 2020-04-01 15:38:01.715 CLK20_FUT_NYMEX #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-04-01 15:38:01.715 Requesting market depth updates for: CLK20_FUT_NYMEX if supported. | 2020-04-01 15:38:05.428 SC Data - All Services | Market Depth data has been rejected for symbol: CLK20_FUT_NYMEX. Low bandwidth option enabled. | 2020-04-01 15:38:05.593 File >> Disconnect selected. | 2020-04-01 15:38:47.803 DTC Client socket (1) | CloseSocket call. | 2020-04-01 15:38:47.803 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-04-01 15:38:47.803 DTC Client socket (2) | CloseSocket call. | 2020-04-01 15:38:47.804 SC Data - All Services | Disconnected from the server. | 2020-04-01 15:38:47.804 SC Futures Order Routing/Data | Disconnected. | 2020-04-01 15:38:47.804 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-04-01 15:38:47.804 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-04-01 15:38:47.957 DTC Client socket (2) | Closed. | 2020-04-01 15:38:47.957 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-04-01 15:38:48.024 DTC Client socket (1) | Closed. | 2020-04-01 15:38:48.024 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-04-01 15:38:50.733 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-04-01 15:38:50.796 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-04-01 15:38:50.796 SC Futures Order Routing/Data | Connected to server. | 2020-04-01 15:38:50.974 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-04-01 15:38:50.974 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-04-01 15:38:50.974 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-04-01 15:38:51.539 SC Futures Order Routing/Data | Sending logon request message. | 2020-04-01 15:38:51.539 SC Futures Order Routing/Data | Received logon response. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Trading is supported. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | OCO Orders supported. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-04-01 15:38:51.723 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-04-01 15:38:51.723 Triggering next historical data download in queue. | 2020-04-01 15:38:51.723 Triggering next historical data download in queue. | 2020-04-01 15:38:51.723 Triggering next historical data download in queue. | 2020-04-01 15:38:51.723 Triggering next historical data download in queue. | 2020-04-01 15:38:51.723 Updated verified funded futures trading account ending date to: 2020-04-21 19:38:52 | 2020-04-01 15:38:51.724 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:38:52.021 Mapping CLK20_FUT_NYMEX to CLK20. Service code: nymex | 2020-04-01 15:38:52.021 SC Data - All Services | Starting real-time market data updates for: CLK20_FUT_NYMEX (CLK20). ID: 1 Service code: nymex | 2020-04-01 15:38:52.021 SC Data - All Services | Using low bandwidth mode. | 2020-04-01 15:38:52.021 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2020-04-01 15:38:52.021 SC Data - All Services | Requesting security definition data for: CLK20_FUT_NYMEX (CLK20). ID: 1 | 2020-04-01 15:38:52.021 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:38:52.021 Added historical Intraday data request for CLK20_FUT_NYMEX to the queue. | 2020-04-01 15:38:52.021 Intraday data recording state for symbol CLK20_FUT_NYMEX is set to download 'Pending'. | 2020-04-01 15:38:52.021 Triggering next historical data download in queue. | 2020-04-01 15:38:52.021 DTC Client socket (2) | Creating socket. | 2020-04-01 15:38:52.022 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2020-04-01 15:38:52.022 Delaying start of download for CLK20_FUT_NYMEX | 2020-04-01 15:38:52.028 SC Futures Order Routing/Data | Received security definition for symbol CLK20_FUT_NYMEX | 2020-04-01 15:38:52.195 SC Data - All Services | Connected to server. | 2020-04-01 15:38:52.208 SC Data - All Services | Starting socket receive thread. | 2020-04-01 15:38:52.208 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-04-01 15:38:52.208 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-04-01 15:38:52.419 SC Data - All Services | Sending logon request message. | 2020-04-01 15:38:52.419 SC Data - All Services | Received logon response. | 2020-04-01 15:38:53.128 SC Data - All Services | Server Name: SC Realtime Server. | 2020-04-01 15:38:53.129 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-04-01 15:38:53.129 SC Data - All Services | Successfully connected. | 2020-04-01 15:38:53.129 SC Data - All Services | Trading is not supported. | 2020-04-01 15:38:53.129 SC Data - All Services | Restarting real-time data updates for symbol: CLK20_FUT_NYMEX -> CLK20 | 2020-04-01 15:38:53.129 SC Data - All Services | Received security definition for symbol CLK20_FUT_NYMEX | 2020-04-01 15:38:53.319 Requesting market depth updates for: CLK20_FUT_NYMEX if supported. | 2020-04-01 15:38:56.722 SC Data - All Services | Market Depth data has been rejected for symbol: CLK20_FUT_NYMEX. Low bandwidth option enabled. | 2020-04-01 15:38:56.947 HD Request # 2 | Downloading Intraday chart data for CLK20_FUT_NYMEX to the file CLK20_FUT_NYMEX.scid. Service: nymex | 2020-04-01 15:38:58.271 HD Request # 2 | Download start date-time: 2020-04-01 15:38:47.000 | 2020-04-01 15:38:58.271 HD Request # 2 | Using server: ds21.sierracharts.com port 80 | 2020-04-01 15:38:58.272 Socket (3) | Creating socket. | 2020-04-01 15:38:58.272 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-04-01 15:38:58.272 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-04-01 15:38:58.545 HD Request # 2 | Sending historical data logon request message. | 2020-04-01 15:38:58.545 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-04-01 15:38:47. Record interval: 0. Symbol: CLK20 | 2020-04-01 15:38:59.133 HD Request # 2 | Decompressing data. | 2020-04-01 15:38:59.266 HD Request # 2 | Receiving Intraday data for CLK20_FUT_NYMEX starting at 2020-04-01 15:38:47 | 2020-04-01 15:38:59.266 Socket (3) | CloseSocket call. | 2020-04-01 15:38:59.267 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-04-01 15:38:59.267 Historical data download thread signaled to stop. | 2020-04-01 15:38:59.267 HD Request # 2 | Timestamp of first Intraday data file record written: 2020-04-01 15:38:50 | 2020-04-01 15:38:59.267 HD Request # 2 | Received 25 records from 2020-04-01 15:38:47.000 to 2020-04-01 15:38:55.001 (8.0 seconds) and wrote 24 records for CLK20_FUT_NYMEX | 2020-04-01 15:38:59.267 Added 117 Time and Sales records to Intraday data file for CLK20_FUT_NYMEX after download. | 2020-04-01 15:38:59.268 HD Request # 2 | Completion time: 1s | 2020-04-01 15:38:59.268 HD Request # 2 | Intraday data download complete for CLK20_FUT_NYMEX. Unique request ID: 2 | 2020-04-01 15:38:59.268 Removing historical data download ID 2. | 2020-04-01 15:38:59.268 Real-time Intraday chart data file updates started for CLK20_FUT_NYMEX | 2020-04-01 15:38:59.268 Intraday chart data file opened for CLK20_FUT_NYMEX | 2020-04-01 15:38:59.268 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-04-01 15:38:59.268 Triggering next historical data download in queue. | 2020-04-01 15:38:59.268 Socket (3) | Socket gracefully closed by remote side. | 2020-04-01 15:38:59.406 Socket (3) | Closed. | 2020-04-01 15:38:59.406 Opened cached Intraday file: C:\SierraChart\Data\CLK20_FUT_NYMEX.scid. Thread ID: 7492 | 2020-04-01 15:39:04.555 Unsubscribed from market depth data for CLK20_FUT_NYMEX | 2020-04-01 15:39:31.722 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-04-01 15:39:33.765 CLK20_FUT_NYMEX #1 | Reloading chart. | 2020-04-01 15:39:33.765 CLK20_FUT_NYMEX #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-04-01 15:39:33.766 Requesting market depth updates for: CLK20_FUT_NYMEX if supported. | 2020-04-01 15:39:36.738 SC Data - All Services | Market Depth data has been rejected for symbol: CLK20_FUT_NYMEX. Low bandwidth option enabled. | 2020-04-01 15:39:36.964 |
| [2020-04-02 06:16:11] |
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This is the reason for the problem: SC Data - All Services | Market Depth data has been rejected for symbol: CLK20_FUT_NYMEX. Low bandwidth option enabled. | 2020-04-01 15:37:35.574
Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Low Bandwidth Option There is another way to reduce the amount of market depth data and that is through this option: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-02 06:17:00
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| [2020-04-02 07:55:22] |
| User547370 - Posts: 8 |
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I tried both options but not a success. added a picture to them
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| Screen Shot 02.04.2020 at 09.52.png / V - Attached On 2020-04-02 07:55:14 UTC - Size: 161.5 KB - 223 views |
| [2020-04-02 08:08:07] |
| User547370 - Posts: 8 |
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Hello, I have just found my problem. In Data / Trade Service Settings >> SC Server Settings I had to use the Low Bandwidth on, although that should be off. Thank you!
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| [2020-04-02 10:08:47] |
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Yes you need to uncheck that option and reconnect to the data feed after.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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