Support Board
Date/Time: Wed, 05 Feb 2025 21:52:50 +0000
Data Feed Change Clarification
View Count: 752
| [2020-03-31 15:27:44] |
| User462086 - Posts: 196 |
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Looks like you guys went ahead and deactivated my subscription to the SC feed for CME. That's fine. I'll activate the Denali feed at the start of my trading day tomorrow (the EU session), and connect to my broker to verify I have a funded account. No worries if it takes a day or so to start-up...markets aren't great for trading right now anyway. Please let me know if there's a particular sequence I should follow if it's important (eg, connect to broker first, then activate Denali, or visa-versa). Thanks for all your good work!
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| [2020-03-31 23:59:30] |
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Yes, per your request this has been set to not renew for next month. But you will still get the data until midnight UTC today (March 31, 2020). You will first want to setup the Denali Exchange Data Feed. Refer to the instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* If you are always connected to your trading account, then there is nothing else you will need to do. If you only connect once a month, then you will need to connect to your trading account after having setup the Denali feed. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 07:03:59] |
| User462086 - Posts: 196 |
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After following the instructions above to activate the Denali feed, connecting to my funded trading account, and confirming an [M] exists in the region data line on an intraday test chart: charts set to 'Use Date Range' show only March 2020 data. I tried deleting and downloading all of the data to no avail. If the 'Use Number Of Days To Load' setting is chosen, historical data appears to load as expected. Using SC 2073. Please advise. Many thanks!! Edit: prior data feed was SC's RT feed Edit2: log entries after trying to use the 'Use Date Range' option: Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:06:11.765 CL-202005-NYMEX [CBV][M] 500 Volume #12 | Reloading chart. | 2020-04-01 03:06:11.765 CL-202005-NYMEX [CBV][M] 500 Volume #12 | There are no continuous futures contract symbols. Loading data normally. | 2020-04-01 03:06:11.765 CL-202005-NYMEX [CBV-D][M] 500 Volume #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-04-01 03:06:15.444 and then the 'Use Number Of Days To Load' option: Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:08:48.994 CL-202005-NYMEX [CBV-D][M] 500 Volume #12 | Reloading chart. | 2020-04-01 03:08:48.994 Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:08:48.994 Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:08:48.996 Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:08:48.997 Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:08:48.999 Using SC exchange feed2. Symbol: CL-######-NYMEX | 2020-04-01 03:08:49.001 CL-202005-NYMEX [CBV][M] 500 Volume #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-04-01 03:09:01.252 Date Time Of Last Edit: 2020-04-01 07:09:36
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| [2020-04-01 09:23:01] |
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If we understand the problem correctly, we are aware of this and we will have a new release out in a couple of hours to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 12:01:30] |
| User462086 - Posts: 196 |
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Thank you. In 2074 the 'Use Date Range' option now loads data from the intended start date (no end date is specified). Unfortunately it's not loading data for the May contract (current spot). Last day shown on chart is March 19. The 'Use Number of Trading Days To Load' option does load data for the May contract. My process: Installed 2074 > File > Find Symbol > Opened intraday chart of CL's May contract. In Chart Settings > Continuous Contract - Volume Based Rollover, Back Adjusted. No other changes except to confirm the data range options work as expected. |
| [2020-04-01 19:09:52] |
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We will resolve this in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-02 10:58:18] |
| User462086 - Posts: 196 |
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Just curious if these issues exists in say, version 2065? I'm happy to install whatever version needed while you guys work on this. Thanks
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| [2020-04-02 18:13:13] |
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We are releasing version 2075 with this issue resolved, in about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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