Support Board
Date/Time: Wed, 05 Feb 2025 21:47:02 +0000
Chartbook no longer works with OpenGL
View Count: 872
| [2020-03-28 20:32:07] |
| jwick - Posts: 142 |
|
I've been using OpenGL for a week now without issue. Today I made a trivial change to one of the charts (applied analysis group ... an analysis group that is applied to many other charts). Now, the chartbook no longer works with OpenGL enabled. I've attached my full message log. Not using any custom studies and using the 64-bit version. On the latest stable release.
|
 sc_messagelog.txt - Attached On 2020-03-28 20:26:22 UTC - Size: 190.54 KB - 391 views |
| [2020-03-29 09:17:15] |
| |
|
Provide us that Chartbook and we will test it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-29 09:17:20
|
| [2020-03-29 14:22:30] |
| jwick - Posts: 142 |
|
Much appreciated! Attached.
|
Private File |
| [2020-03-29 19:37:17] |
| jwick - Posts: 142 |
|
Well ... that's interesting. I've been doing some work today (without opengl) and decided to try OpenGL again and it's working. I did make some changes but nothing serious (didn't change charts / indicators around ... just modified annotations). Anyways, all good at my end, but just in case the chartbook I attached in my previous post didn't work at your end, I've attached the current version of the chartbook that is working (verified no exception messages posted on the log either) in case it helps identify anything useful. Edit: I forgot to do an obvious test ... I downloaded the first chartbook I attached (when it wasn't working) and indeed the same crash. Switched back to the second chartbook I attached and its working again. So yep there might be something there. Hopefully you're seeing the same at your end. Date Time Of Last Edit: 2020-03-29 19:41:00
|
Private File |
| [2020-03-30 16:53:44] |
| |
|
We will test and determine what the problem is. This may take a while though for us to be able to reproduce.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-03 02:06:23] |
| jwick - Posts: 142 |
|
FYI the same error cropped up today in a highly altered version of that chartbook. Attached. EDIT: The same chartbook attached here is working fine (with OpenGL still enabled) after restarting SC as opposed to the first chartbook which consistently fails. Just figured more data / example chartbooks might help. Date Time Of Last Edit: 2020-04-03 03:59:20
|
Private File |
| [2020-04-03 20:29:59] |
| |
|
Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: