Support Board
Date/Time: Wed, 05 Feb 2025 17:01:23 +0000
no connection to the server after using sierra chart with a new computer
View Count: 497
| [2020-03-25 07:09:35] |
| User119848 - Posts: 1 |
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Reading Internal Order ID file. | 2020-03-25 02:49:01.815 Reading Trade Orders file. | 2020-03-25 02:49:01.853 Reading Trade Positions file. | 2020-03-25 02:49:01.854 Reading Account Balance file. | 2020-03-25 02:49:01.854 UDPListener (1424). Port 22904 | Listening on UDP port 22904. | 2020-03-25 02:49:01.863 Software version: 2068 64-bit | 2020-03-25 02:49:01.863 Usage end date: 2021-03-04 | 2020-03-25 02:49:01.863 Enabled for: Sierra Chart Historical Data Service. | 2020-03-25 02:49:01.863 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-25 02:49:01.863 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-25 02:49:01.863 Current selected Data/Trading service: Rithmic Trading | 2020-03-25 02:49:01.863 Custom symbol settings values: disabled | 2020-03-25 02:49:01.863 Chart Update Interval: 500 | 2020-03-25 02:49:01.863 Intraday Data Storage Time Unit: 1 | 2020-03-25 02:49:01.863 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-25 02:49:01.863 2020-03-25 07:49:01 Local computer time | 2020-03-25 02:49:01.863 2020-03-25 06:49:01 Local computer time in UTC | 2020-03-25 02:49:01.863 2020-03-25 02:49:01 Local computer time in SC Time Zone | 2020-03-25 02:49:01.863 2020-03-25 06:49:02 Server time in UTC | 2020-03-25 02:49:01.863 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-25 02:49:01.863 Program path: C:\SierraChart\ | 2020-03-25 02:49:01.863 Data Files path: C:\SierraChart\Data\ | 2020-03-25 02:49:01.863 OS Version Number: 10.0 | 2020-03-25 02:49:01.863 Locale Setting: C | 2020-03-25 02:49:01.863 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-25 02:49:01.863 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-03-25 02:49:01.864 Received 5 login tokens. | 2020-03-25 02:49:01.938 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-25 02:49:01.950 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-25 02:49:01.963 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-25 02:49:01.963 Symbol settings MD5 received. Request ID: 1. | 2020-03-25 02:49:02.066 Symbol settings are up-to-date for rithmic.trading. | 2020-03-25 02:49:02.066 Rithmic Trading | Port for executable: 63343 | 2020-03-25 02:49:06.998 Listening socket (1448). Port 63343 | Closed. | 2020-03-25 02:49:06.998 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-25 02:49:07.000 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63343. Current folder: C:\SierraChart\Rim | 2020-03-25 02:49:07.008 Rithmic Trading | Bridge process is running. | 2020-03-25 02:49:09.012 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63343 | 2020-03-25 02:49:09.012 DTC Client socket (1) | Creating socket. | 2020-03-25 02:49:09.012 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-25 02:49:09.012 Rithmic Trading | Connected to server. | 2020-03-25 02:49:09.013 Rithmic Trading | Starting socket receive thread. | 2020-03-25 02:49:09.013 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-03-25 02:49:09.014 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-03-25 02:49:09.015 Rithmic Trading | Sending logon request message. | 2020-03-25 02:49:09.015 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-03-25 02:49:09.016 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-03-25 02:49:09.017 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-03-25 02:49:09.017 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-03-25 02:49:10.123 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2020-03-25 02:49:10.237 Rithmic Trading | Received logon response. | 2020-03-25 02:49:10.237 Rithmic Trading | Server Name: DTC Bridge. | 2020-03-25 02:49:10.237 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-03-25 02:49:10.237 Rithmic Trading | Logon error received from server | 2020-03-25 02:49:10.237 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-25 02:49:10.237 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-25 02:49:10.237 DTC Client socket (1) | CloseSocket call. | 2020-03-25 02:49:10.251 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-25 02:49:10.251 Rithmic Trading | Disconnected. | 2020-03-25 02:49:10.251 Rithmic Trading | Port for executable: 63355 | 2020-03-25 02:49:20.432 Listening socket (1096). Port 63355 | Closed. | 2020-03-25 02:49:20.432 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-25 02:49:20.432 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63355. Current folder: C:\SierraChart\Rim | 2020-03-25 02:49:20.437 Rithmic Trading | Bridge process is not running! | 2020-03-25 02:49:22.436 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63355 | 2020-03-25 02:49:22.436 DTC Client socket (2) | Creating socket. | 2020-03-25 02:49:22.436 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-03-25 02:49:22.436 DTC Client socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2020-03-25 02:49:24.493 * DTC Client socket (2) | CloseSocket call. | 2020-03-25 02:49:24.493 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-25 02:49:24.493 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-25 02:49:24.493 DTC Client socket (2) | Closed. | 2020-03-25 02:49:24.493 DTC Client socket (0) | CloseSocket call. | 2020-03-25 02:49:24.508 Rithmic Trading | Disconnected. | 2020-03-25 02:49:24.508 DTC Client socket (1) | Close event error. Windows error code 10053: Eine bestehende Verbindung wurde softwaregesteuert durch den Hostcomputer abgebrochen. | 2020-03-25 02:49:32.093 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-25 02:49:32.093 DTC Client socket (1) | Closed. | 2020-03-25 02:49:32.093 |
| [2020-03-25 08:11:55] |
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We have discontinued all technical support for Rithmic. You instead need to use the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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