Support Board
Date/Time: Thu, 21 Nov 2024 21:05:41 +0000
Looping data downloads
View Count: 2069
| [2013-04-14 20:36:19] |
| motorola7 - Posts: 19 |
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I have a similar/same problem as Outlander. When duplicating a chart (DupC) the program will open a new chart and continue to reload the same data until I choose to delete the chart. The same thing happens when trying to open new historical chart. A small portion of the data will load and then continue to reload until I delete the chart. I have followed the instructions regarding changing the Global Settings and Resetting the symbols. No effect. |
| [2013-04-14 21:08:46] |
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Could you select Chart >> Chart Settings for the chart that is doing this and see if the Tick Size is set correctly. Would you be available for us to call you and use remote assistance to look into the problem? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-14 21:09:05
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| [2013-04-14 21:34:50] |
| motorola7 - Posts: 19 |
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I don't know what the correct tick size is. I have never entered an amount for this parameter. I am available for remote support. Give me an email to send my phone number. |
| [2013-04-14 21:41:13] |
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You just need to enter your telephone number on your Sierra Chart account: To change your personal information including e-mail address, password and other information, login to the Account Management system located here:
https://www.sierrachart.com/usercp.php For automatic login, select "Help >> Purchase/Account Management", on the Sierra Chart menu. On the Purchase and Account Management page, click the "Manage Account Information" link. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-14 21:43:30] |
| motorola7 - Posts: 19 |
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it is there already: 604 ... ....
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| [2013-04-14 21:48:48] |
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Calling now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-14 22:08:25] |
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For the record, the problem you are experiencing has a completely different cause than the thread you made reference to. For a description of this problem and a solution refer to help topic 30.3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-14 22:09:31
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