Support Board
Date/Time: Wed, 05 Feb 2025 13:51:11 +0000
SC freezing up when ES & NQ loaded
View Count: 600
| [2020-03-19 09:27:18] |
| User910795 - Posts: 35 |
|
Trading has been halted several times recently on these two symbols. If I try opening the chart while they are halted the chart will freeze up and I have to quit SC and reload what contracts I can. This is happening even after the symbols have begun to trade again. Here is my log. Software version: 2028 64-bit | 2020-03-19 04:25:44.128 Usage end date: 2020-04-22 | 2020-03-19 04:25:44.128 Enabled for: Advanced Features 2. | 2020-03-19 04:25:44.128 Enabled for: Sierra Chart Historical Data Service. | 2020-03-19 04:25:44.128 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-03-19 04:25:44.128 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-19 04:25:44.128 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-03-19 04:25:44.128 Enabled for exchange: CME (Trading Account Required) | 2020-03-19 04:25:44.128 Enabled for exchange: CBOT (Trading Account Required) | 2020-03-19 04:25:44.128 Enabled for exchange: COMEX (Trading Account Required) | 2020-03-19 04:25:44.128 Enabled for exchange: NYMEX (Trading Account Required) | 2020-03-19 04:25:44.128 Enabled for exchange: ICE USA | 2020-03-19 04:25:44.128 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-03-19 04:25:44.128 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-03-19 04:25:44.128 Received 1 data feed usernames. | 2020-03-19 04:25:44.128 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-19 04:25:44.128 Current selected Data/Trading service: Interactive Brokers | 2020-03-19 04:25:44.128 Custom symbol settings values: disabled | 2020-03-19 04:25:44.128 Chart Update Interval: 500 | 2020-03-19 04:25:44.128 Intraday Data Storage Time Unit: 0 | 2020-03-19 04:25:44.128 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-19 04:25:44.128 2020-03-19 04:25:44 Local computer time | 2020-03-19 04:25:44.128 2020-03-19 09:25:44 Local computer time in UTC | 2020-03-19 04:25:44.128 2020-03-19 04:25:44 Local computer time in SC Time Zone | 2020-03-19 04:25:44.128 2020-03-19 09:04:41 Server time in UTC | 2020-03-19 04:25:44.128 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-19 04:25:44.128 Program path: C:\SierraChart\ | 2020-03-19 04:25:44.128 Data Files path: C:\SierraChart\Data\ | 2020-03-19 04:25:44.128 OS Version Number: 10.0 | 2020-03-19 04:25:44.128 Locale Setting: C | 2020-03-19 04:25:44.128 DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-19 04:25:44.130 |
| [2020-03-19 11:05:22] |
| |
|
We see you are using custom studies. Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode And also refer to this video: https://www.sierrachart.com/Videos/Improving_Sierra_Chart_Performance.mp4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: