Support Board
Date/Time: Wed, 05 Feb 2025 14:01:23 +0000
URGENT: Sierra Data feed problem
View Count: 651
| [2020-03-18 18:34:33] |
| User310898 - Posts: 43 |
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Hi there is no data coming into my platform. Seems to have stopped all of a sudden. Connection shows as fine (green status bar) but no data coming in, please see attached. Thanks |
Private File |
| [2020-03-18 18:46:16] |
| User310898 - Posts: 43 |
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here is the log: Software version: 2060 64-bit | 2020-03-18 14:43:36.262 Usage end date: 2020-09-04 | 2020-03-18 14:43:36.262 Enabled for: Advanced Features 2. | 2020-03-18 14:43:36.262 Enabled for: Sierra Chart Historical Data Service. | 2020-03-18 14:43:36.262 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-03-18 14:43:36.262 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-18 14:43:36.262 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-03-18 14:43:36.262 Enabled for exchange: CME (Trading Account Required) | 2020-03-18 14:43:36.262 Enabled for exchange: CBOT (Trading Account Required) | 2020-03-18 14:43:36.262 Enabled for exchange: COMEX (Trading Account Required) | 2020-03-18 14:43:36.262 Enabled for exchange: NYMEX (Trading Account Required) | 2020-03-18 14:43:36.262 Received 1 data feed usernames. | 2020-03-18 14:43:36.262 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-18 14:43:36.262 Current selected Data/Trading service: SC Data - All Services | 2020-03-18 14:43:36.262 Custom symbol settings values: disabled | 2020-03-18 14:43:36.263 Chart Update Interval: 500 | 2020-03-18 14:43:36.263 Intraday Data Storage Time Unit: 0 | 2020-03-18 14:43:36.263 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-18 14:43:36.263 2020-03-18 18:43:36 Local computer time | 2020-03-18 14:43:36.263 2020-03-18 18:43:36 Local computer time in UTC | 2020-03-18 14:43:36.263 2020-03-18 14:43:36 Local computer time in SC Time Zone | 2020-03-18 14:43:36.263 2020-03-18 18:31:10 Server time in UTC | 2020-03-18 14:43:36.263 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-18 14:43:36.263 Program path: D:\SierraChart\ | 2020-03-18 14:43:36.263 Data Files path: D:\SierraChart\Data\ | 2020-03-18 14:43:36.263 OS Version Number: 10.0 | 2020-03-18 14:43:36.263 Locale Setting: C | 2020-03-18 14:43:36.263 DLLs: GomVelocity.dll, rv_b3_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-18 14:43:36.263 File >> Disconnect selected. | 2020-03-18 14:44:03.115 SC Data - All Services | Disconnected. | 2020-03-18 14:44:03.116 SC Data - All Services | Connected to data server. | 2020-03-18 14:44:06.419 Triggering next historical data download in queue. | 2020-03-18 14:44:06.420 Triggering next historical data download in queue. | 2020-03-18 14:44:06.420 Triggering next historical data download in queue. | 2020-03-18 14:44:06.420 Triggering next historical data download in queue. | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLG19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: CLG19_FUT_NYMEX. ID: 1 | 2020-03-18 14:44:06.420 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLG19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Requesting security definition data for: CLG19_FUT_NYMEX. ID: 1 | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. FGBLH19_FUT_Eurex | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: FGBLH19_FUT_Eurex. ID: 2 | 2020-03-18 14:44:06.420 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: FGBLH19_FUT_Eurex | 2020-03-18 14:44:06.420 SC Data - All Services | Requesting security definition data for: FGBLH19_FUT_Eurex. ID: 2 | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. FGBLH19_FUT_Eurex | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. NKDH19_FUT_CME | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: NKDH19_FUT_CME. ID: 3 | 2020-03-18 14:44:06.420 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NKDH19_FUT_CME | 2020-03-18 14:44:06.420 SC Data - All Services | Requesting security definition data for: NKDH19_FUT_CME. ID: 3 | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLQ19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: CLQ19_FUT_NYMEX. ID: 4 | 2020-03-18 14:44:06.420 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLQ19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Requesting security definition data for: CLQ19_FUT_NYMEX. ID: 4 | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLM19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: CLM19_FUT_NYMEX. ID: 5 | 2020-03-18 14:44:06.420 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLM19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Requesting security definition data for: CLM19_FUT_NYMEX. ID: 5 | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLU19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: CLU19_FUT_NYMEX. ID: 6 | 2020-03-18 14:44:06.420 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLU19_FUT_NYMEX | 2020-03-18 14:44:06.420 SC Data - All Services | Requesting security definition data for: CLU19_FUT_NYMEX. ID: 6 | 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. ESZ19_FUT_CME | 2020-03-18 14:44:06.420 SC Data - All Services | Starting real-time market data updates for: ESZ19_FUT_CME. ID: 7 | 2020-03-18 14:44:06.421 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ19_FUT_CME | 2020-03-18 14:44:06.421 SC Data - All Services | Requesting security definition data for: ESZ19_FUT_CME. ID: 7 | 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. ESZ19_FUT_CME | 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. CLG20_FUT_NYMEX | 2020-03-18 14:44:06.421 SC Data - All Services | Starting real-time market data updates for: CLG20_FUT_NYMEX. ID: 8 | 2020-03-18 14:44:06.421 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLG20_FUT_NYMEX | 2020-03-18 14:44:06.421 SC Data - All Services | Requesting security definition data for: CLG20_FUT_NYMEX. ID: 8 | 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. ESH19_FUT_CME | 2020-03-18 14:44:06.421 SC Data - All Services | Starting real-time market data updates for: ESH19_FUT_CME. ID: 9 | 2020-03-18 14:44:06.421 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH19_FUT_CME | 2020-03-18 14:44:06.421 SC Data - All Services | Requesting security definition data for: ESH19_FUT_CME. ID: 9 | 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. ESM20_FUT_CME | 2020-03-18 14:44:06.421 SC Data - All Services | Starting real-time market data updates for: ESM20_FUT_CME. ID: 10 | 2020-03-18 14:44:06.421 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20_FUT_CME | 2020-03-18 14:44:06.421 SC Data - All Services | Requesting security definition data for: ESM20_FUT_CME. ID: 10 | 2020-03-18 14:44:06.421 SC Data - All Services | Starting real-time market data updates for: CLJ20_FUT_NYMEX. ID: 11 | 2020-03-18 14:44:06.424 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLJ20_FUT_NYMEX | 2020-03-18 14:44:06.424 SC Data - All Services | Requesting security definition data for: CLJ20_FUT_NYMEX. ID: 11 | 2020-03-18 14:44:06.424 No historical data client is currently set to download historical Intraday data for CLJ20_FUT_NYMEX. | 2020-03-18 14:44:06.424 Real-time Intraday chart data file updates started for CLJ20_FUT_NYMEX | 2020-03-18 14:44:06.424 Intraday chart data file opened for CLJ20_FUT_NYMEX | 2020-03-18 14:44:06.424 SC Data - All Services | Starting real-time market data updates for: ESH20_FUT_CME. ID: 12 | 2020-03-18 14:44:06.428 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH20_FUT_CME | 2020-03-18 14:44:06.428 SC Data - All Services | Requesting security definition data for: ESH20_FUT_CME. ID: 12 | 2020-03-18 14:44:06.428 No historical data client is currently set to download historical Intraday data for ESH20_FUT_CME. | 2020-03-18 14:44:06.428 Real-time Intraday chart data file updates started for ESH20_FUT_CME | 2020-03-18 14:44:06.428 Intraday chart data file opened for ESH20_FUT_CME | 2020-03-18 14:44:06.428 SC Data - All Services | Starting real-time market data updates for: 6BH20_FUT_CME. ID: 13 | 2020-03-18 14:44:06.431 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BH20_FUT_CME | 2020-03-18 14:44:06.431 SC Data - All Services | Requesting security definition data for: 6BH20_FUT_CME. ID: 13 | 2020-03-18 14:44:06.431 No historical data client is currently set to download historical Intraday data for 6BH20_FUT_CME. | 2020-03-18 14:44:06.431 Real-time Intraday chart data file updates started for 6BH20_FUT_CME | 2020-03-18 14:44:06.431 Intraday chart data file opened for 6BH20_FUT_CME | 2020-03-18 14:44:06.431 SC Data - All Services | Starting real-time market data updates for: ZNM20_FUT_CBOT. ID: 14 | 2020-03-18 14:44:06.434 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNM20_FUT_CBOT | 2020-03-18 14:44:06.434 SC Data - All Services | Requesting security definition data for: ZNM20_FUT_CBOT. ID: 14 | 2020-03-18 14:44:06.434 No historical data client is currently set to download historical Intraday data for ZNM20_FUT_CBOT. | 2020-03-18 14:44:06.434 Real-time Intraday chart data file updates started for ZNM20_FUT_CBOT | 2020-03-18 14:44:06.434 Intraday chart data file opened for ZNM20_FUT_CBOT | 2020-03-18 14:44:06.434 SC Data - All Services | Starting real-time market data updates for: 6EH20_FUT_CME. ID: 15 | 2020-03-18 14:44:06.438 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EH20_FUT_CME | 2020-03-18 14:44:06.438 SC Data - All Services | Requesting security definition data for: 6EH20_FUT_CME. ID: 15 | 2020-03-18 14:44:06.438 No historical data client is currently set to download historical Intraday data for 6EH20_FUT_CME. | 2020-03-18 14:44:06.438 Real-time Intraday chart data file updates started for 6EH20_FUT_CME | 2020-03-18 14:44:06.438 Intraday chart data file opened for 6EH20_FUT_CME | 2020-03-18 14:44:06.438 SC Data - All Services | Starting real-time market data updates for: ZNH20_FUT_CBOT. ID: 16 | 2020-03-18 14:44:06.653 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNH20_FUT_CBOT | 2020-03-18 14:44:06.653 SC Data - All Services | Requesting security definition data for: ZNH20_FUT_CBOT. ID: 16 | 2020-03-18 14:44:06.653 SC Data - All Services | Starting real-time market data updates for: ZNU20_FUT_CBOT. ID: 17 | 2020-03-18 14:44:06.653 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNU20_FUT_CBOT | 2020-03-18 14:44:06.653 SC Data - All Services | Requesting security definition data for: ZNU20_FUT_CBOT. ID: 17 | 2020-03-18 14:44:06.653 SC Data - All Services | Starting real-time market data updates for: ESU20_FUT_CME. ID: 18 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU20_FUT_CME | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: ESU20_FUT_CME. ID: 18 | 2020-03-18 14:44:06.654 SC Data - All Services | Starting real-time market data updates for: CLH20_FUT_NYMEX. ID: 19 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLH20_FUT_NYMEX | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: CLH20_FUT_NYMEX. ID: 19 | 2020-03-18 14:44:06.654 SC Data - All Services | Starting real-time market data updates for: CLK20_FUT_NYMEX. ID: 20 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLK20_FUT_NYMEX | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: CLK20_FUT_NYMEX. ID: 20 | 2020-03-18 14:44:06.654 SC Data - All Services | Starting real-time market data updates for: 6BM20_FUT_CME. ID: 21 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BM20_FUT_CME | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: 6BM20_FUT_CME. ID: 21 | 2020-03-18 14:44:06.654 SC Data - All Services | Starting real-time market data updates for: 6BU20_FUT_CME. ID: 22 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BU20_FUT_CME | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: 6BU20_FUT_CME. ID: 22 | 2020-03-18 14:44:06.654 SC Data - All Services | Starting real-time market data updates for: 6EM20_FUT_CME. ID: 23 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EM20_FUT_CME | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: 6EM20_FUT_CME. ID: 23 | 2020-03-18 14:44:06.654 SC Data - All Services | Starting real-time market data updates for: 6EU20_FUT_CME. ID: 24 | 2020-03-18 14:44:06.654 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EU20_FUT_CME | 2020-03-18 14:44:06.654 SC Data - All Services | Requesting security definition data for: 6EU20_FUT_CME. ID: 24 | 2020-03-18 14:44:06.654 Requesting market depth updates for: 6BH20_FUT_CME if supported. | 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. 6BH20_FUT_CME | 2020-03-18 14:44:11.411 Requesting market depth updates for: 6EH20_FUT_CME if supported. | 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. 6EH20_FUT_CME | 2020-03-18 14:44:11.411 Requesting market depth updates for: CLJ20_FUT_NYMEX if supported. | 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. CLJ20_FUT_NYMEX | 2020-03-18 14:44:11.411 Requesting market depth updates for: ESH20_FUT_CME if supported. | 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. ESH20_FUT_CME | 2020-03-18 14:44:11.411 Requesting market depth updates for: ZNM20_FUT_CBOT if supported. | 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. ZNM20_FUT_CBOT | 2020-03-18 14:44:11.411 |
| [2020-03-18 18:56:22] |
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We see what the problem is. Set Global Settings >> Data/Trade Service Settings >> Service to SC Futures Order Routing/Data. Do you just have a need for CME group data? If so we want to move you to the Denali Exchange data feed next month. It is lower-cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-18 18:56:55
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| [2020-03-18 19:21:42] |
| User310898 - Posts: 43 |
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thanks for the quick fix. yes CME only that would be great if you can move me over next month. will it be done automatically? thanks! |
| [2020-03-18 20:13:54] |
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What we need you to do is complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements We will then handle everything else for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-18 23:08:48] |
| User310898 - Posts: 43 |
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Thanks all done. Excellent 5 star service from Sierra Chart as always much appreciated.
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| [2020-03-19 01:21:20] |
| SC Support - Posts: 1926 |
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You are now activated on the Denali Exchange Data Feed, its our highest quality offering for someone focused on the CME Group Exchanges (CBOT, CME, COMEX, and NYMEX). Documentation for Denali: Denali Exchange Data Feed |
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