Support Board
Date/Time: Wed, 05 Feb 2025 15:50:31 +0000
Problem with downloadind Data and Data accuracy
View Count: 1083
| [2020-03-18 15:54:40] |
| Chap - Posts: 39 |
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Hi. Im having Problems with Downloading data process, when I delete and reload all historic data, a "Waiting Download Historical Data" message appear and the data is not downloaded or is unaccurate. Please your help, i cannot do anything. |
| [2020-03-18 17:52:37] |
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We want you to restart Sierra Chart and open just one chart. Connect to the data feed with File >> Connect to Data Feed. And then follow the below procedure so we can get the log file and see what the problem is. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-18 17:54:41
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| [2020-03-23 22:40:02] |
| Chap - Posts: 39 |
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apparently the problem was my internet conection. Thanks for your help |
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