Support Board
Date/Time: Mon, 30 Dec 2024 17:34:05 +0000
Notice: Delayed CME/CBOT/NYMEX/COMEX Data Now Available for Users
View Count: 2675
| [2020-03-15 00:37:47] |
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The new Delayed Exchange Data Feed: Delayed Exchange Data Feed has been available for Sierra Chart Trial users and those on the Advanced Service Package. As of about a week ago, this has been made available to the Standard Sierra Chart Service Package and all users even those who obtain Sierra Chart through an affiliate. This will continue until further notice. We are doing this in order for all users to take advantage of this data feed. Since it is a major improvement for Sierra Chart and is very good for demonstration, testing purposes and trade simulation purposes. It also allows users to monitor the markets with more up-to-date data in the case where they do not have access to the real-time futures data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-15 17:48:22] |
| User628616 - Posts: 132 |
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I currently have Live NYmex data thru my broker, so with this delayed data feed I can now have comex and cme delayed data to sim trade markets like GC, NQ, ES? If so how do I setup delayed data feed
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| [2020-03-16 07:58:35] |
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What you need to do is install another copy of Sierra Chart on your system following the instructions on this page here: Using Multiple Data and Trading Services at the Same Time And set it to use the Delayed Exchange Data Feed: Delayed Exchange Data Feed A new installation will be configured for that service by default. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-17 14:06:53] |
| rgarcia1090 - Posts: 8 |
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I have 1 day left on my trial yet the Delayed Data isn't working properly. It only downloads the historical data but there's no active data after. I have it set to Trader Evaluator delayed and has been working just fine until today. Please let me know if this is something related to my account or something else. Much apppreciated.
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| [2020-03-17 16:57:34] |
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Regarding post #4, follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 16:58:02
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| [2020-03-17 17:11:37] |
| rgarcia1090 - Posts: 8 |
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Software version: 2065 64-bit | 2020-03-17 10:09:33.803 Usage end date: 2020-03-17 | 2020-03-17 10:09:33.803 Enabled for: Advanced Features 2. | 2020-03-17 10:09:33.803 Enabled for: Sierra Chart Historical Data Service. | 2020-03-17 10:09:33.803 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-17 10:09:33.803 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-17 10:09:33.803 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-03-17 10:09:33.803 Custom symbol settings values: enabled | 2020-03-17 10:09:33.803 Chart Update Interval: 500 | 2020-03-17 10:09:33.803 Intraday Data Storage Time Unit: 0 | 2020-03-17 10:09:33.803 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-17 10:09:33.803 2020-03-17 10:09:33 Local computer time | 2020-03-17 10:09:33.803 2020-03-17 17:09:33 Local computer time in UTC | 2020-03-17 10:09:33.803 2020-03-17 10:09:33 Local computer time in SC Time Zone | 2020-03-17 10:09:33.803 2020-03-17 17:02:44 Server time in UTC | 2020-03-17 10:09:33.803 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-17 10:09:33.803 Program path: C:\SierraChart\ | 2020-03-17 10:09:33.803 Data Files path: C:\SierraChart\Data\ | 2020-03-17 10:09:33.803 OS Version Number: 10.0 | 2020-03-17 10:09:33.803 Locale Setting: C | 2020-03-17 10:09:33.803 Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2020-03-17 10:09:57.335 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-03-17 10:09:57.341 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-03-17 10:09:57.341 Trading Evaluator - Delayed | Connected to server. | 2020-03-17 10:09:57.476 Trading Evaluator - Delayed | Starting socket receive thread. | 2020-03-17 10:09:57.476 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2020-03-17 10:09:57.476 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2020-03-17 10:09:57.875 Trading Evaluator - Delayed | Sending logon request message. | 2020-03-17 10:09:57.875 Trading Evaluator - Delayed | Received logon response. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Trading is supported. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Order cancel and replace is supported. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | OCO Orders supported. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Bracket Orders supported. | 2020-03-17 10:09:57.973 Trading Evaluator - Delayed | Connected to data and trading server. | 2020-03-17 10:09:57.973 Triggering next historical data download in queue. | 2020-03-17 10:09:57.973 Triggering next historical data download in queue. | 2020-03-17 10:09:57.973 Triggering next historical data download in queue. | 2020-03-17 10:09:57.973 Triggering next historical data download in queue. | 2020-03-17 10:09:57.973 Using SC exchange feed2. Symbol: ES?## | 2020-03-17 10:09:58.369 Mapping ESM20 to ESM20. Service code: cme | 2020-03-17 10:09:58.369 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM20 (ESM20). ID: 1 Service code: cme | 2020-03-17 10:09:58.369 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-17 10:09:58.369 SC DTC Delayed Exchange Data | Requesting security definition data for: ESM20 (ESM20). ID: 1 | 2020-03-17 10:09:58.369 Requesting market depth updates for: ESM20 if supported. | 2020-03-17 10:09:58.369 Separate subscription for market depth updates not supported. ESM20 | 2020-03-17 10:09:58.369 Using SC exchange feed2. Symbol: ES?## | 2020-03-17 10:09:58.369 Added historical Intraday data request for ESM20 to the queue. | 2020-03-17 10:09:58.369 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-03-17 10:09:58.369 Triggering next historical data download in queue. | 2020-03-17 10:09:58.369 DTC Client socket (2) | Creating socket. | 2020-03-17 10:09:58.370 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-17 10:09:58.370 Delaying start of download for ESM20 | 2020-03-17 10:09:58.404 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:09:58.455 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:09:58.455 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:09:58.455 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:09:58.544 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:09:58.544 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:09:59.113 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:09:59.113 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:09:59.113 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:09:59.113 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:09:59.114 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:09:59.114 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:09:59.114 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:09:59.114 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:09:59.193 DTC Client socket (2) | Closed. | 2020-03-17 10:09:59.193 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-03-17 10:10:01.097 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:01.098 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-03-17 10:10:01.098 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:01.174 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:01.174 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:01.175 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:01.275 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:01.275 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:01.878 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:01.878 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:01.878 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:01.878 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:01.879 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:01.879 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:01.879 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:01.879 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:01.953 DTC Client socket (2) | Closed. | 2020-03-17 10:10:01.953 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-17 10:10:03.877 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:03.878 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-17 10:10:03.878 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:03.955 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:03.955 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:03.955 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:04.054 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:04.054 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:04.145 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:04.145 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:04.145 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:04.145 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:04.146 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:04.146 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:04.146 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:04.146 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:04.223 DTC Client socket (2) | Closed. | 2020-03-17 10:10:04.223 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-03-17 10:10:06.143 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:06.144 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-03-17 10:10:06.144 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:06.225 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:06.225 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:06.225 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:06.316 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:06.316 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:06.404 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:06.404 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:06.404 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:06.405 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:06.405 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:06.405 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:06.405 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:06.405 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:06.483 DTC Client socket (2) | Closed. | 2020-03-17 10:10:06.483 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-17 10:10:08.411 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:08.412 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-17 10:10:08.412 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:08.498 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:08.498 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:08.498 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:08.637 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:08.637 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:08.714 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:08.714 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:08.714 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:08.714 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:08.714 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:08.714 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:08.714 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:08.715 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:08.805 DTC Client socket (2) | Closed. | 2020-03-17 10:10:08.805 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-03-17 10:10:10.709 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:10.710 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-03-17 10:10:10.710 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:10.794 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:10.794 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:10.795 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:10.996 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:10.996 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:11.074 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:11.074 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:11.074 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:11.074 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:11.074 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:11.074 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:11.074 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:11.075 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:11.153 DTC Client socket (2) | Closed. | 2020-03-17 10:10:11.153 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-17 10:10:13.086 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:13.087 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-17 10:10:13.087 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:13.165 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:13.165 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:13.165 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:13.264 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:13.264 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:13.354 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:13.354 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:13.354 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:13.354 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:13.354 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:13.354 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:13.354 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:13.355 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:13.444 DTC Client socket (2) | Closed. | 2020-03-17 10:10:13.444 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-03-17 10:10:15.348 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:15.349 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-03-17 10:10:15.349 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:15.435 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:15.435 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:15.435 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:15.534 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:15.534 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:15.624 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:15.624 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:15.624 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:15.624 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:15.624 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:15.625 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:15.625 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:15.625 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:15.703 DTC Client socket (2) | Closed. | 2020-03-17 10:10:15.703 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-17 10:10:17.607 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:17.608 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-17 10:10:17.608 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:17.704 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:17.704 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:17.705 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:17.804 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:17.804 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:17.894 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:17.894 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:17.894 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:17.894 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:17.895 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:17.895 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:17.895 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:17.895 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:17.973 DTC Client socket (2) | Closed. | 2020-03-17 10:10:17.973 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-03-17 10:10:19.894 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:19.895 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-03-17 10:10:19.895 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:19.984 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:19.985 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:19.985 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:20.209 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:20.209 SC DTC Delayed Exchange Data | Received logon response. | 2020-03-17 10:10:20.284 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2020-03-17 10:10:20.284 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-17 10:10:20.284 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2020-03-17 10:10:20.284 DTC Client socket (2) | CloseSocket call. | 2020-03-17 10:10:20.284 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-17 10:10:20.285 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-17 10:10:20.285 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 10:10:20.285 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-17 10:10:20.363 DTC Client socket (2) | Closed. | 2020-03-17 10:10:20.363 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-17 10:10:22.284 DTC Client socket (2) | Creating socket. | 2020-03-17 10:10:22.285 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-17 10:10:22.285 SC DTC Delayed Exchange Data | Connected to server. | 2020-03-17 10:10:22.365 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-17 10:10:22.365 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-17 10:10:22.365 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-17 10:10:22.464 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-17 10:10:22.464 |
| [2020-03-17 17:28:48] |
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We see the problem . We are looking into the issue and will resolve shortly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-17 17:40:48] |
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We want you to restart Sierra Chart and perform a Forced Login: Sierra Chart - Software Login Instructions: Forced Login Let us know if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-17 17:48:09] |
| rgarcia1090 - Posts: 8 |
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It's working fine now. Thanks for the help!
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| [2020-03-21 17:24:29] |
| User567294 - Posts: 47 |
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I try to connect the delay datafeed, but got error message as follow: connection error: Trade account not assigned. what can I do that? thanks Rex |
| [2020-03-22 01:02:05] |
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Set Global Settings >> Data/Trade Service Settings >> Service to SC Data All services. And also uncheck Allow Support for Sierra Chart Data Feeds in that same settings window. Refer to documentation here: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-22 01:02:33
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| [2020-03-25 18:12:38] |
| User873520 - Posts: 14 |
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Quick question: Is the delayed data quality the same as live (T&S, ticks, etc)? Thanks!
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| [2020-03-25 18:52:38] |
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Yes: Delayed Exchange Data Feed: Using Delayed Data to Evaluate Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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