Support Board
Date/Time: Wed, 05 Feb 2025 13:57:53 +0000
cross hair doesn't match the pointer location
View Count: 811
| [2020-03-11 02:27:50] |
| User392279 - Posts: 67 |
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Can't make a screenshot. It is always at top of pointer. Quite annoying when you try to click on dom to place order. Version 2060
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| [2020-03-11 07:34:24] |
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It would make sense that it is at the top of the arrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-12 06:52:30] |
| User392279 - Posts: 67 |
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No, it doesn't. it is impossible to make drawing. https://imgur.com/a/9pLqhmi
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| [2020-03-13 04:21:19] |
| User392279 - Posts: 67 |
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Need this fixed asap?
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| [2020-03-13 08:07:17] |
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We do not accept any external images/media. And we do not believe there is any problem, we have never observed a problem. And it is not something we will spend any time on.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-13 08:07:46
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| [2020-03-14 13:56:50] |
| User392279 - Posts: 67 |
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I need 3 seconds video to demonstrate the issue. How do I record it and send it to you? Screenshot deosn't include the 'pointer'
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| [2020-03-17 04:47:34] |
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You can attach a video file to the post. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-19 01:29:43] |
| User392279 - Posts: 67 |
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Please review
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 b2ff343fe102100d1b50996896137059.mp4 - Attached On 2020-03-19 01:28:48 UTC - Size: 2.65 MB - 380 views |
| [2020-03-20 15:08:23] |
| User392279 - Posts: 67 |
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Any update?
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| [2020-03-20 18:43:43] |
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Yes we see that but we cannot reproduce and we have never had a report like this before. It must be the system specific issue. And also would be best to show this using this method here: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage A single image of the chart is enough. So provide us an an image of the chart, when there is the misalignment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-20 18:44:17
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