Support Board
Date/Time: Wed, 05 Feb 2025 11:44:28 +0000
Time Periods Missing
View Count: 560
| [2020-03-10 23:23:47] |
| maclin26 - Posts: 4 |
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Hello, I have specific time periods missing on my intraday charts. I turned off my computer at the exact time frame that they are cut off. Essentially, it's not showing from 2:36pm - 6:00 pm tonight. And then on my other chart it's only showing March 10 data starting from 6:00pm. |
Attachment Deleted.  IMG_20200310_191629.jpg / V - Attached On 2020-03-10 23:22:50 UTC - Size: 2.57 MB - 246 views |
| [2020-03-11 08:00:50] |
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We have discontinued technical support for Rithmic. Who is your broker and are you using Rithmic for live trading? These are the alternative services to use: Sierra Chart / Trading Technologies Futures Order Routing Service Simulated Futures Trading Service But for proper historical data support for Rithmic for now, you need to change to the Advanced Sierra Chart Service Package 5. The instructions are below: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Once you do that, then you need to re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-11 18:51:32
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| [2020-03-11 15:10:23] |
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From User: I have reviewed all the support board messages and tried everything on there in terms of fixing the gaps in my intraday charts. I would like to schedule a phone call immediately to get this taken care of, please advise what's next. Sierra Chart Support |
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