Support Board
Date/Time: Tue, 04 Mar 2025 21:12:31 +0000
set up help paid support request
View Count: 790
| [2020-03-10 20:56:51] |
| User98657 - Posts: 341 |
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I would like to pay you for some time to take a look at my set up. I'm having a very difficult time with replay playback and locking up. I'm not suggesting there's anything wrong with the platform, but I obviously have to figure out why my particular set up is overtaxing my new machine. The machine is, as I said, new. it has an I7-9700K processor, 32GB Ram, Win10 Pro installed on a 500GB M.2 drive (C), and SC installed on a 1TB M.2 drive (D). This machine was built specifically to run SC. Although I have the MS Office suite installed, they are not running at the same time, and anything other than SC is installed on C. D Drive is strictly for SC. I cannot seem to load two chartbooks and replay without locking up. using Resource Monitor, it appears as though i'm maxing out the individual cores on the CPU (There are 8). I'm hoping you can help me identify what is wrong with my set up and/or at least give me some advice on making it more efficient. i realize this is a paid support issue, and i'm fine with that. please let me know what day/time works. |
| [2020-03-12 00:01:13] |
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We apologize for the delay. We have been very busy. We can try to help, but there may not be any improvement we can offer. Let us know if you want to proceed. Just understand there may not be any improvement.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 16:01:49] |
| Nikhil Patil - Posts: 2 |
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are you provide paid support ? I want to Setup my Chartbook
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| [2022-01-04 17:18:12] |
| John - SC Support - Posts: 38369 |
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If you want help setting up your Chartbook then we recommend contacting Diana Pena. She can be contacted at the following link: https://bio.link/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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