Support Board
Date/Time: Wed, 05 Feb 2025 10:49:46 +0000
Sierra Charts software not working properly
View Count: 737
| [2020-03-10 15:36:40] |
| Camila - Posts: 21 |
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Hi Since more than one week ago the SC program is not working properly.The charts will not update real time. If I choose any option of the menu (even when I choose the pointer, for example) the screen becomes light gray and the round circle pointer starts to go round for about a minute to get into what I have asked for. I am not able to see the updated charts as the program is constantly retarded. And when I try to do something with the program it is impossible!! I have gain data feed. thanks for your help. Camila |
| [2020-03-10 18:03:46] |
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The first thing we want you to do is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Let us know if that resolves the problem. If not, attach the Chartbook you are using by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-13 21:36:51] |
| Camila - Posts: 21 |
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Hi, The program will run ok under safe mode. However, when I run the platform on normal mode, the program is sluggish and it displays the round circle pointer and stays almost frozen for several minutes. I can do almost nothing on sierra charts The chartbooks I am using are attached. Thanks for your help Camila |
Attachment Deleted. Private File |
| [2020-03-15 09:49:39] |
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Watch this video in regards to this: https://www.sierrachart.com/Videos/Improving_Sierra_Chart_Performance.mp4 We did look at the Chartbook and you have one Volume Value Area Lines study that is taking 90 seconds for a full recalculation. In the Input settings, you need to increase the Ticks Per Volume Bar and reduce the number of days loaded in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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