Support Board
Date/Time: Wed, 05 Feb 2025 08:52:20 +0000
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| [2020-03-09 15:41:14] |
| User993113 - Posts: 74 |
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Hello, what happens with the data? I have graphs with holes in the data and the graph of ES and NQ has been standing still for over 3 hours apparently the problem is on NQ and ES; 6E and CL work correctly. moreover, the procedure for sending images does not work; see the message log below: HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (4) | Connecting to IP: 46.4.97.203. | 2020-03-09 14:27:30.313 Error when uploading image. ERROR: Invalid Account or Session. | 2020-03-09 14:27:30.871 * HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (4) | CloseSocket call. | 2020-03-09 14:27:31.714 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (4) | Shutdown started. Waiting for graceful close. | 2020-03-09 14:27:31.714 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (4) | Socket gracefully closed by remote side. | 2020-03-09 14:27:31.762 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (4) | Closed. | 2020-03-09 14:27:31.762 Opened cached Intraday file: C:\SierraChart\Data\NVOL-NYSE.scid | 2020-03-09 14:29:56.667 Uploaded an image to the server. Request ID: 5 | 2020-03-09 14:38:55.220 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (4) | Creating socket. Using TLS 1.2. | 2020-03-09 14:38:55.220 Wait for your reply |
| [2020-03-09 16:20:05] |
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You need to update Sierra Chart to the current version to resolve both of these issues: Software Download: Fast Update Do this immediately. To fill in the missing data, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart the graph of ES and NQ has been standing still for over 3 hours This is because the market was in a limit downstate.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-09 16:20:29
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