Support Board
Date/Time: Wed, 05 Feb 2025 20:13:17 +0000
two prices in the order book
View Count: 1328
| [2020-03-09 15:40:23] |
| User871865 - Posts: 11 |
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Hello cih I have a question: When I start on my sierra chart computer, I have no order book for two prices on the respective limit page. Thank you |
| [2020-03-09 16:45:57] |
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We need to understand this better. Go to the chart for the symbol you have an issue with and open the market depth window with File >> Open Market Depth Window. Position the market depth window over the chart and then post an image of the chart including overlays: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-11 19:52:37] |
| User871865 - Posts: 11 |
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Hallo ich habe das "Market depth window" offen und habe ein screen image gemacht . Ich hoffe ich habe alles richtig gemacht .http://www.sierrachart.com/image.php?Image=1583956309607.png
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| [2020-03-11 19:53:17] |
| User871865 - Posts: 11 |
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http://www.sierrachart.com/image.php?Image=1583956389650.png
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| [2020-03-11 19:53:50] |
| User871865 - Posts: 11 |
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Links im Orderbuch sind nur zwei preise . Warum ?
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| [2020-03-12 05:55:15] |
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We want you to check these two settings: Chart Settings: Maximum Market Depth Levels (Chart >> Chart Settings >> Market Depth menu) https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels Both should be set to 0. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-12 23:05:21] |
| User871865 - Posts: 11 |
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Alle Einstellung sind korrekt. Es hat sich leider nix geändert. Bitte um hilfe
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| [2020-03-13 01:05:37] |
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We may have discovered the problem. Can you follow the instructions below and let us know if the issue is resolved: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Be sure to reconnect to the data feed as the instructions explain. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-13 12:26:08] |
| User871865 - Posts: 11 |
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Hallo ich habe eure Anweisungen befolgt und alles gemacht. Leider hat sich nix geändert .Es ist sehr ärgerlich und ich hoffe wir finden das Problem. Vielen dank das Sie mir helfen
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| [2020-03-13 15:26:37] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-27 20:41:35] |
| User871865 - Posts: 11 |
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Software version: 2065 64-bit | 2020-03-27 21:38:17.001 Enabled for: Advanced Features 2. | 2020-03-27 21:38:17.001 Enabled for: Sierra Chart Historical Data Service. | 2020-03-27 21:38:17.001 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-03-27 21:38:17.001 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-03-27 21:38:17.001 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-27 21:38:17.001 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-03-27 21:38:17.001 Enabled for exchange: Eurex with Market Depth | 2020-03-27 21:38:17.002 Enabled for exchange2: CME (Trading Account Required) | 2020-03-27 21:38:17.002 Enabled for exchange2: CBOT (Trading Account Required) | 2020-03-27 21:38:17.002 Enabled for exchange2: COMEX (Trading Account Required) | 2020-03-27 21:38:17.002 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-03-27 21:38:17.002 Received 1 data feed usernames. | 2020-03-27 21:38:17.002 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-27 21:38:17.002 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-03-27 21:38:17.002 Custom symbol settings values: enabled | 2020-03-27 21:38:17.002 Chart Update Interval: 500 | 2020-03-27 21:38:17.002 Intraday Data Storage Time Unit: 0 | 2020-03-27 21:38:17.002 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-03-27 21:38:17.002 2020-03-27 21:38:17 Local computer time | 2020-03-27 21:38:17.002 2020-03-27 20:38:17 Local computer time in UTC | 2020-03-27 21:38:17.002 2020-03-27 21:38:17 Local computer time in SC Time Zone | 2020-03-27 21:38:17.002 2020-03-27 20:35:17 Server time in UTC | 2020-03-27 21:38:17.002 Local computer UTC time and Server UTC time difference: 10 seconds. | 2020-03-27 21:38:17.002 Program path: C:\SierraChart\ | 2020-03-27 21:38:17.002 Data Files path: C:\SierraChart\Data\ | 2020-03-27 21:38:17.002 OS Version Number: 10.0 | 2020-03-27 21:38:17.002 Locale Setting: C | 2020-03-27 21:38:17.002 DLLs: ._ETFISv3.dll, ._ETFISv3_64.dll, ETFISv3.dll, ETFISv3_64.dll, sst_draw_imbalance.dll, sst_draw_imbalance_64.dll, sst_edge_volume.dll, sst_edge_volume_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, sst_pulling_stacking.dll, sst_pulling_stacking_64.dll, sst_recent_traded_volume_values.dll, sst_recent_traded_volume_values_64.dll, sst_twap.dll, sst_twap_64.dll, sst_volume_profile.dll, sst_volume_profile_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-27 21:38:17.004 File >> Disconnect selected. | 2020-03-27 21:40:23.046 DTC Client socket (1) | CloseSocket call. | 2020-03-27 21:40:23.050 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-27 21:40:23.050 DTC Client socket (2) | CloseSocket call. | 2020-03-27 21:40:23.051 SC Data - All Services | Disconnected from the server. | 2020-03-27 21:40:23.051 SC Futures Order Routing/Data | Disconnected. | 2020-03-27 21:40:23.051 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-27 21:40:23.051 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-27 21:40:23.158 DTC Client socket (2) | Closed. | 2020-03-27 21:40:23.158 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-27 21:40:23.161 DTC Client socket (1) | Closed. | 2020-03-27 21:40:23.161 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-03-27 21:40:24.536 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-03-27 21:40:24.564 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-03-27 21:40:24.564 SC Futures Order Routing/Data | Connected to server. | 2020-03-27 21:40:24.676 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-03-27 21:40:24.676 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-03-27 21:40:24.676 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-03-27 21:40:25.055 SC Futures Order Routing/Data | Sending logon request message. | 2020-03-27 21:40:25.055 SC Futures Order Routing/Data | Received logon response. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Trading is supported. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | OCO Orders supported. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-03-27 21:40:25.167 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-03-27 21:40:25.167 Triggering next historical data download in queue. | 2020-03-27 21:40:25.167 Triggering next historical data download in queue. | 2020-03-27 21:40:25.167 Triggering next historical data download in queue. | 2020-03-27 21:40:25.167 Triggering next historical data download in queue. | 2020-03-27 21:40:25.167 Updated verified funded futures trading account ending date to: 2020-04-16 20:40:25 | 2020-03-27 21:40:25.167 Mapping FDXMM20_FUT_Eurex to TMM20. Service code: eurex | 2020-03-27 21:40:25.309 SC Data - All Services | Starting real-time market data updates for: FDXMM20_FUT_Eurex (TMM20). ID: 1 Service code: eurex | 2020-03-27 21:40:25.309 SC Data - All Services | Using username 0 | 2020-03-27 21:40:25.309 SC Data - All Services | Using low bandwidth mode. | 2020-03-27 21:40:25.309 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2020-03-27 21:40:25.309 SC Data - All Services | Requesting security definition data for: FDXMM20_FUT_Eurex (TMM20). ID: 1 | 2020-03-27 21:40:25.309 Added historical Intraday data request for FDXMM20_FUT_Eurex to the queue. | 2020-03-27 21:40:25.309 Intraday data recording state for symbol FDXMM20_FUT_Eurex is set to download 'Pending'. | 2020-03-27 21:40:25.309 Triggering next historical data download in queue. | 2020-03-27 21:40:25.309 DTC Client socket (2) | Creating socket. | 2020-03-27 21:40:25.324 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2020-03-27 21:40:25.324 Delaying start of download for FDXMM20_FUT_Eurex | 2020-03-27 21:40:25.416 SC Data - All Services | Connected to server. | 2020-03-27 21:40:25.462 SC Data - All Services | Starting socket receive thread. | 2020-03-27 21:40:25.462 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-03-27 21:40:25.462 SC Futures Order Routing/Data | Received security definition for symbol FDXMM20_FUT_Eurex | 2020-03-27 21:40:25.462 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-03-27 21:40:25.646 SC Data - All Services | Sending logon request message. | 2020-03-27 21:40:25.646 Mapping FDXMU20_FUT_Eurex to TMU20. Service code: eurex | 2020-03-27 21:40:25.778 SC Data - All Services | Starting real-time market data updates for: FDXMU20_FUT_Eurex (TMU20). ID: 2 Service code: eurex | 2020-03-27 21:40:25.778 SC Data - All Services | Requesting security definition data for: FDXMU20_FUT_Eurex (TMU20). ID: 2 | 2020-03-27 21:40:25.778 Mapping FDXMZ20_FUT_Eurex to TMZ20. Service code: eurex | 2020-03-27 21:40:25.778 SC Data - All Services | Starting real-time market data updates for: FDXMZ20_FUT_Eurex (TMZ20). ID: 3 Service code: eurex | 2020-03-27 21:40:25.778 SC Data - All Services | Requesting security definition data for: FDXMZ20_FUT_Eurex (TMZ20). ID: 3 | 2020-03-27 21:40:25.778 SC Data - All Services | Received logon response. | 2020-03-27 21:40:25.780 SC Data - All Services | Server Name: SC Realtime Server. | 2020-03-27 21:40:25.780 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-03-27 21:40:25.780 SC Data - All Services | Successfully connected. | 2020-03-27 21:40:25.780 SC Data - All Services | Trading is not supported. | 2020-03-27 21:40:25.780 SC Data - All Services | Restarting real-time data updates for symbol: FDXMM20_FUT_Eurex -> TMM20 | 2020-03-27 21:40:25.780 SC Data - All Services | Restarting real-time data updates for symbol: FDXMU20_FUT_Eurex -> TMU20 | 2020-03-27 21:40:25.780 SC Data - All Services | Restarting real-time data updates for symbol: FDXMZ20_FUT_Eurex -> TMZ20 | 2020-03-27 21:40:25.780 SC Futures Order Routing/Data | Received security definition for symbol FDXMU20_FUT_Eurex | 2020-03-27 21:40:25.891 SC Futures Order Routing/Data | Received security definition for symbol FDXMZ20_FUT_Eurex | 2020-03-27 21:40:25.891 SC Data - All Services | Received security definition for symbol FDXMM20_FUT_Eurex | 2020-03-27 21:40:25.906 SC Data - All Services | Received security definition for symbol FDXMU20_FUT_Eurex | 2020-03-27 21:40:25.906 SC Data - All Services | Received security definition for symbol FDXMZ20_FUT_Eurex | 2020-03-27 21:40:25.906 Requesting market depth updates for: FDXMM20_FUT_Eurex if supported. | 2020-03-27 21:40:30.154 SC Data - All Services | Market Depth data has been rejected for symbol: FDXMM20_FUT_Eurex. Low bandwidth option enabled. | 2020-03-27 21:40:30.291 HD Request # 5 | Downloading Intraday chart data for FDXMM20_FUT_Eurex to the file FDXMM20_FUT_Eurex.scid. Service: eurex | 2020-03-27 21:40:30.670 HD Request # 5 | Download start date-time: 2020-03-27 21:39:52.000 | 2020-03-27 21:40:30.670 HD Request # 5 | Using server: exchangehistdata2.sierracharts.com port 80 | 2020-03-27 21:40:30.671 Socket (3) | Creating socket. | 2020-03-27 21:40:30.671 Socket (3) | Connecting to IP: 8.18.161.133. | 2020-03-27 21:40:30.671 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-03-27 21:40:30.941 HD Request # 5 | Sending historical data logon request message. | 2020-03-27 21:40:30.941 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-03-27 21:39:52. Record interval: 0. Symbol: TMM20 | 2020-03-27 21:40:31.075 HD Request # 5 | Decompressing data. | 2020-03-27 21:40:31.207 HD Request # 5 | Receiving Intraday data for FDXMM20_FUT_Eurex starting at 2020-03-27 21:39:52 | 2020-03-27 21:40:31.207 Socket (3) | CloseSocket call. | 2020-03-27 21:40:31.208 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-03-27 21:40:31.208 Historical data download thread signaled to stop. | 2020-03-27 21:40:31.208 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-03-27 21:40:14 | 2020-03-27 21:40:31.208 HD Request # 5 | Received 7 records from 2020-03-27 21:39:52.000 to 2020-03-27 21:40:14.004 (22.0 seconds) and wrote 5 records for FDXMM20_FUT_Eurex | 2020-03-27 21:40:31.208 HD Request # 5 | Completion time: 1s | 2020-03-27 21:40:31.209 HD Request # 5 | Intraday data download complete for FDXMM20_FUT_Eurex. Unique request ID: 5 | 2020-03-27 21:40:31.209 Removing historical data download ID 5. | 2020-03-27 21:40:31.209 Real-time Intraday chart data file updates started for FDXMM20_FUT_Eurex | 2020-03-27 21:40:31.209 Intraday chart data file opened for FDXMM20_FUT_Eurex | 2020-03-27 21:40:31.209 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-03-27 21:40:31.209 Triggering next historical data download in queue. | 2020-03-27 21:40:31.209 Socket (3) | Socket gracefully closed by remote side. | 2020-03-27 21:40:31.341 Socket (3) | Closed. | 2020-03-27 21:40:31.341 Chart #6 has tagged chart #1 for full recalculation. Chartbook: Tradergate.Cht | 2020-03-27 21:40:31.439 Chart #6 has tagged chart #2 for full recalculation. Chartbook: Tradergate.Cht | 2020-03-27 21:40:31.439 Chart #6 has tagged chart #4 for full recalculation. Chartbook: Tradergate.Cht | 2020-03-27 21:40:31.439 FDXMM20_FUT_Eurex[M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: Tradergate.Cht | 2020-03-27 21:40:31.545 FDXMM20_FUT_Eurex[M] 250 Trades #4 | Performing a full recalculation because it has been tagged. Chartbook: Tradergate.Cht | 2020-03-27 21:40:31.599 FDXMM20_FUT_Eurex[M] 250 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: Tradergate.Cht | 2020-03-27 21:40:31.648 Opened cached Intraday file: C:\SierraChart\Data\FDXMM20_FUT_Eurex.scid | 2020-03-27 21:40:35.288 |
| [2020-03-27 21:28:19] |
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SC Data - All Services | Market Depth data has been rejected for symbol: FDXMM20_FUT_Eurex. Low bandwidth option enabled. | 2020-03-27 21:40:30.291 The above is the problem. You need to disable the low bandwidth option:Real-Time Exchange Data Feeds Available From Sierra Chart: Low Bandwidth Option This is also explained here: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-27 21:29:39
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| [2020-04-01 07:38:40] |
| User871865 - Posts: 11 |
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Vielen Dank Es Funktioniert wieder. Ein sehr guter Service von euch. Beste Grüße |
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