Support Board
Date/Time: Wed, 05 Feb 2025 08:57:22 +0000
Platform freezing
View Count: 594
| [2020-03-09 11:28:04] |
| User921512 - Posts: 8 |
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Morning - I'm able to initially log into my account but when I go to open my charts my platform freezes and doesn't respond. I have restarted numerous times and I have updated to the latest version. Last night, I had the platform open and everything was running fine then it just froze. Any help would be appreciated. Thanks, Nik |
| [2020-03-09 16:35:29] |
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Refer to this section here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook If you attach the Chartbook you are having a problem with we will test and see what the issue is. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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