Support Board
Date/Time: Wed, 05 Feb 2025 15:56:44 +0000
Sierra Chart Freezes
View Count: 1019
| [2020-03-09 04:25:46] |
| User94606 - Posts: 327 |
|
I am currently running version 2060 and it is freezing when trying to open a single chartbook of the ES. I tried connecting to both Interactive Brokers (IB) and Dorman Trading using SC Futures Order Routing/Data [trading\ service. Sierra Chart freezes when connecting to either IB or Dorman. What information do you need to troubleshoot this issue?
|
Private File |
| [2020-03-09 05:35:24] |
| |
|
First thing we want you to do is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Also refer to this video: https://www.sierrachart.com/Videos/Study_Calculation_Time.mp4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-09 05:36:20
|
| [2020-03-09 05:43:10] |
| User94606 - Posts: 327 |
|
I just read in Bloomberg there is a limit down on futures. Is this the main reason Sierra Chart is freezing?
|
| [2020-03-09 06:32:34] |
| |
|
No definitely not. It is unrelated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-09 11:31:33] |
| User94606 - Posts: 327 |
|
I am able to open the chartbooks on GC, CL, EUR and NG but unable to open chartbooks on futures that are limit down: ES, NQ, YM and RTY. Any advice?
|
| [2020-03-23 08:32:45] |
| User714854 - Posts: 3 |
|
I have the same problem, ES trading is halted right now and when I am loading my ES chartbook, the platform freezes.
|
| [2020-03-23 08:45:35] |
| |
|
This makes no sense. Refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often There is some explanation of why you are encountering this. This certainly makes absolutely no sense to us as being related to a limit down condition. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-23 13:00:48] |
| User714854 - Posts: 3 |
|
I solved it, it was not SC that caused the problem, but a 3rd party indicator. I loaded an intraday ES chart without any indicator and it started loading the market data. After that I loaded my ES chartbook without any problems.
|
To post a message in this thread, you need to log in with your Sierra Chart account: