Support Board
Date/Time: Mon, 25 Nov 2024 03:52:28 +0000
Sierra chart will not connect.
View Count: 1553
| [2014-01-08 21:59:12] |
| robna - Posts: 18 |
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I have had this problem before usually during rollover. Now I cannot get in at all. When I close down overnight it always took me forever to log back on. I think I need to start over. I want to delete all and start from scratch. I printed Getting Started, Opening Charts and Basic Trading. Nothing works. What should I do? |
| [2014-01-08 22:05:48] |
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We need to see a copy of the Message Log to determine what the connection problem is from. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-09 17:53:39] |
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The problem is you are not running the up-to-date version of Trader Workstation. Install it using this installer: https://download2.interactivebrokers.com/download/tws40_install_latest.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-09 18:37:48] |
| robna - Posts: 18 |
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I will keep trying. I was told by IB yesterday that I had the latest version installed. I guess I was talking to the wrong guy. Thanks. |
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