Support Board
Date/Time: Wed, 05 Feb 2025 08:56:34 +0000
wont connect to data feed
View Count: 823
| [2020-03-07 18:30:06] |
| scotte721 - Posts: 8 |
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Reading Internal Order ID file. | 2020-03-07 10:26:08.892 Reading Trade Orders file. | 2020-03-07 10:26:09.013 Reading Trade Positions file. | 2020-03-07 10:26:09.015 Reading Account Balance file. | 2020-03-07 10:26:09.016 UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2020-03-07 10:26:09.040 Software version: 2060 64-bit | 2020-03-07 10:26:09.040 Enabled for: Sierra Chart Historical Data Service. | 2020-03-07 10:26:09.040 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-07 10:26:09.040 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-07 10:26:09.040 Current selected Data/Trading service: CQG WebAPI | 2020-03-07 10:26:09.040 Custom symbol settings values: disabled | 2020-03-07 10:26:09.040 Chart Update Interval: 500 | 2020-03-07 10:26:09.040 Intraday Data Storage Time Unit: 0 | 2020-03-07 10:26:09.040 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-07 10:26:09.040 2020-03-07 10:26:09 Local computer time | 2020-03-07 10:26:09.041 2020-03-07 18:26:09 Local computer time in UTC | 2020-03-07 10:26:09.041 2020-03-07 10:26:09 Local computer time in SC Time Zone | 2020-03-07 10:26:09.041 2020-03-07 18:26:08 Server time in UTC | 2020-03-07 10:26:09.041 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-07 10:26:09.041 Program path: C:\SierraChart\ | 2020-03-07 10:26:09.041 Data Files path: C:\SierraChart\Data\ | 2020-03-07 10:26:09.041 OS Version Number: 10.0 | 2020-03-07 10:26:09.041 Locale Setting: C | 2020-03-07 10:26:09.041 DLLs: EndedAuction_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, PeriodLetterDrawing_64.dll, PrevReferences_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ThirtyMinOpenHighlight_64.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll, VolumeTickerComparison_64.dll, WeeklyPivot_64.dll | 2020-03-07 10:26:09.042 Created the DTC Protocol server. | 2020-03-07 10:26:09.047 DTC Protocol Server listening on port 11099. | 2020-03-07 10:26:09.049 Created the DTC Protocol historical data server. | 2020-03-07 10:26:09.049 HD Server Manager | Listening on port 11098 | 2020-03-07 10:26:09.050 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-03-07 10:26:09.050 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-07 10:26:09.068 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-07 10:26:09.239 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-07 10:26:09.239 Received 5 login tokens. | 2020-03-07 10:26:09.684 Symbol settings MD5 received. Request ID: 1. | 2020-03-07 10:26:09.927 Symbol settings are up-to-date for cqg. | 2020-03-07 10:26:09.927 CQG WebAPI | Connecting to server api.cqg.com | 2020-03-07 10:26:14.812 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-03-07 10:26:14.812 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-03-07 10:26:14.826 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-03-07 10:26:14.826 CQG WebSocket | Opening WebSocket. | 2020-03-07 10:26:14.895 CQG WebSocket | Sending WebSocket handshake. | 2020-03-07 10:26:14.895 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-03-07 10:26:15.176 CQG WebSocket | Server header | Connection: upgrade | 2020-03-07 10:26:15.176 CQG WebSocket | Server header | Sec-WebSocket-Accept: IM+uFMxxqnkM68b79UnVM1cXq5Y= | 2020-03-07 10:26:15.176 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-03-07 10:26:15.176 CQG WebSocket | Server header | Upgrade: websocket | 2020-03-07 10:26:15.176 CQG WebSocket | Server header | | 2020-03-07 10:26:15.176 CQG WebSocket | Web socket state is now open. | 2020-03-07 10:26:15.176 CQG WebAPI | WebSocket connected. | 2020-03-07 10:26:15.176 CQG WebAPI | Sending market data logon message. | 2020-03-07 10:26:15.176 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-03-07 10:26:15.339 CQG WebSocket socket (1) | CloseSocket call. | 2020-03-07 10:26:15.363 CQG WebAPI | Disconnected. | 2020-03-07 10:26:15.363 CQG WebSocket | WebSocket closed. | 2020-03-07 10:26:15.363 CQG WebAPI | WebSocket closed. | 2020-03-07 10:26:15.363 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-03-07 10:26:15.363 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-03-07 10:26:15.430 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-07 10:26:15.430 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-03-07 10:26:15.501 CQG WebSocket socket (1) | Closed. | 2020-03-07 10:26:15.501 |
| [2020-03-09 01:42:53] |
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In regards to this error: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-03-07 10:26:15.339
Refer to item 4 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-09 03:39:11] |
| scotte721 - Posts: 8 |
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This is my sierra chart name and password.Make sure your broker has configured your CQG account with the necessary Product Enablement's. This is essential to be able to connect. does this need to be done from sierra charts? This worked fine before I tried going through AMP. now my sierra charts name and password doesn't work as well.
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| [2020-03-09 04:05:08] |
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It does that make sense you would have ever been able to connect to CQG using your Sierra Chart account name and password. So you need to contact your broker and find out what your CQG username and password is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-09 04:40:54] |
| scotte721 - Posts: 8 |
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when I first signed up for sierra charts I went with rhythmic. then I joined AMP as they offered sierra charts, they gave me a name and password that wouldn't connect. I then tried to reactivate my sierra account and couldn't connect with my sierra name and password. I contacted sierra and you guys said you no longer supported rhythmic. so I then switched to CQG and neither my name and password for sierra or AMP will work. I'm paid up for sierra charts and I'm not sure why I can no longer connect with that name and password.
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| [2020-03-09 05:30:08] |
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Could you please just contact your broker to get your CQG username and password to get this issue resolved. We would like to help, but we have no idea what the CQG username or password is or have any knowledge about that account. This is one of the advantages of the Sierra Chart order routing service. This is not going to be a problem at all with this service: Sierra Chart / Trading Technologies Futures Order Routing Service Secondary login issues just do not exist with this service. And you also have much more reliable connectivity as compared to CQG. And the cost of the Denali exchange data feed goes down by 5 USD a-month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-09 05:30:31
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| [2020-03-09 12:35:39] |
| scotte721 - Posts: 8 |
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How can I switch back to Sierra Chart order routing service. I don't need to go through AMP. just want to get sierra charts back working. Thanks
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| [2020-03-09 15:10:03] |
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You just need to have an Introducing Broker or Clearing Firm that is on the list of Step #2 here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions If you do have your account through one of the above referenced firms, then follow through the rest of those Setup Instructions to get setup on the Sierra Chart Order Routing Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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