Support Board
Date/Time: Thu, 21 Nov 2024 20:56:17 +0000
964 loading data
View Count: 3125
| [2013-04-14 17:16:06] |
| Outlander - Posts: 91 |
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I upgraded to 964 and after that if changing days to display the charts loops and do not stop down loading data. I have to click on the loading % and it stops. The tick size have now changed as shown in the attached picture. If using find symbol the same wrong tick settings shows up. If changing maunally and press ok it loops again. The only way to stop it is to change manually and press cancel. But it takes 5-10 times before the chartloads ok. So what to do? Regards Outlander
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 YMload.png / V - Attached On 2013-04-14 17:14:13 UTC - Size: 60.49 KB - 707 views |
| [2013-04-14 17:43:05] |
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It sounds as though there is some problem with the Symbol Settings data. Select Global Settings >> Symbol Settings and press the Full Reset button. Wait until the Symbol list fills back in and press OK. After this go to the affected charts and select Chart >> Chart Settings. Press the Apply Global Symbol Settings button. Press OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-14 17:43:40
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| [2013-04-14 20:05:21] |
| Outlander - Posts: 91 |
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It did not help. It seems to me that all charts have the same pb. The right tick settings shows up then using find symbol but changes as soon as I press ok and the charts loops. I use Transact for data. So what shall I do? Regards Outlander
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| [2013-04-14 20:28:14] |
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Does anyone else see this? We have specifically checked to see if this kind of problem can exist, and we cannot see a reason.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-15 06:17:09] |
| Outlander - Posts: 91 |
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I updated to 965 but the same pb as you can see in the log. Regards Outlander
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| [2013-04-15 06:45:02] |
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What happens if you open a new Intraday chart and you do not set Bar Period Type to either of the Renko types.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-15 07:20:29] |
| Outlander - Posts: 91 |
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Ok I tried 5 min bars and tick bars and the same pb. Regards Outlander
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| [2013-04-15 07:23:14] |
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Please send an email to support AT Sierra Chart.com with your Skype address. We will not use any audio, we just want to use text messaging and connect to your system remotely to look at the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-15 13:42:55] |
| Outlander - Posts: 91 |
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I have noticed that the Clock indicator in my charts does not work anymore. It reads 0. If it has anything to do with my pb I dont know. Regards Outlander
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| [2013-04-15 15:17:03] |
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Yes it does. That could be the source of the problem. Remove the Clock study, and correct the Tick Size in Chart >> Chart Settings setting and then see if you still have a problem. We did not develop that study. It could be causing a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-15 15:19:19
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| [2013-04-15 15:39:17] |
| Outlander - Posts: 91 |
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Ok seems ok now. I had to remove it from all charts and restart Sierra. As you remember you open a new chart in a new chart book and we got the same pb. But remove them all did the trick. Lets hope it will last that way. Thanks for the help. Regards Outlander |
| [2013-04-15 16:00:24] |
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This is good the problem has been resolved because we could not figure out what the issue was. We know custom studies can have bugs and cause problems, but that study did not seem like it would cause a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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