Support Board
Date/Time: Wed, 05 Feb 2025 09:53:23 +0000
Attached stop/ and sells sometimes do not activate and price goes past them.
View Count: 587
| [2020-03-06 15:43:58] |
| User339484 - Posts: 71 |
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I have recordings of this happening live. This seems important.
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| [2020-03-06 17:39:43] |
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Check the Trade Activity Log to see what the problem was with those orders: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-10 15:13:45] |
| User339484 - Posts: 71 |
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This has now happened 10+ times. I have live recordings of all of them. I can't use attached orders anymore because they might not work. What info do you need from me to fix this? |
| [2020-03-10 15:16:14] |
| User339484 - Posts: 71 |
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At first this would only have for orders that are labeled Bid/Ask quantity, ONLY when used as an attached order. Lately, it is happening to any ordered used as an attachment. Sometimes they work, sometimes they just go right past them. |
| [2020-03-10 15:17:08] |
| User339484 - Posts: 71 |
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This has cost me probably around $500 so far from blasting past my stop and me having to close it manually, so it seems like an important issue to fix.
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| [2020-03-10 18:02:06] |
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We need you to provide the information here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There is no cost for this analysis. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-10 18:19:10] |
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Be sure to provide the information for a case when the Stop order is a simple stop and not a volume triggered one.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-10 18:19:16
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