Support Board
Date/Time: Wed, 05 Feb 2025 06:47:51 +0000
Unable to Connect to Transact Data
View Count: 545
| [2020-03-04 17:44:32] |
| jgriddy - Posts: 2 |
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Reading Internal Order ID file. | 2020-03-04 10:50:20.450 Reading Trade Orders file. | 2020-03-04 10:50:20.500 Reading Trade Positions file. | 2020-03-04 10:50:20.500 Reading Account Balance file. | 2020-03-04 10:50:20.500 UDPListener (1424). Port 22903 | Listening on UDP port 22903. | 2020-03-04 10:50:20.510 Software version: 2057 64-bit | 2020-03-04 10:50:20.510 Usage end date: 2020-04-04 | 2020-03-04 10:50:20.510 Enabled for: Sierra Chart Historical Data Service. | 2020-03-04 10:50:20.510 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-04 10:50:20.510 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-04 10:50:20.510 Current selected Data/Trading service: TransAct WS | 2020-03-04 10:50:20.510 Custom symbol settings values: disabled | 2020-03-04 10:50:20.510 Chart Update Interval: 40 | 2020-03-04 10:50:20.510 Intraday Data Storage Time Unit: 0 | 2020-03-04 10:50:20.510 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-04 10:50:20.510 2020-03-04 10:50:20 Local computer time | 2020-03-04 10:50:20.510 2020-03-04 16:50:20 Local computer time in UTC | 2020-03-04 10:50:20.510 2020-03-04 10:50:20 Local computer time in SC Time Zone | 2020-03-04 10:50:20.510 2020-03-04 16:50:20 Server time in UTC | 2020-03-04 10:50:20.510 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-04 10:50:20.510 Program path: C:\SierraChart\SierraChartTransActMA\ | 2020-03-04 10:50:20.510 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2020-03-04 10:50:20.510 OS Version Number: 10.0 | 2020-03-04 10:50:20.510 Locale Setting: C | 2020-03-04 10:50:20.510 DLLs: UserContributedStudies_64.dll | 2020-03-04 10:50:20.511 Created the DTC Protocol server. | 2020-03-04 10:50:20.520 DTC Protocol Server listening on port 11099. | 2020-03-04 10:50:20.521 Created the DTC Protocol historical data server. | 2020-03-04 10:50:20.521 HD Server Manager | Listening on port 11098 | 2020-03-04 10:50:20.522 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2020-03-04 10:50:20.522 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-04 10:50:20.572 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-04 10:50:20.743 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-04 10:50:20.743 Received 5 login tokens. | 2020-03-04 10:50:21.143 Symbol settings MD5 received. Request ID: 1. | 2020-03-04 10:50:21.289 Symbol settings are up-to-date for transact.trading. | 2020-03-04 10:50:21.289 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2020-03-04 10:50:26.159 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2020-03-04 10:50:26.159 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-03-04 10:50:26.159 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2020-03-04 10:50:26.160 Auth Websocket | Opening WebSocket. | 2020-03-04 10:50:26.194 Auth Websocket | Sending WebSocket handshake. | 2020-03-04 10:50:26.194 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-03-04 10:50:26.312 Auth Websocket | Server header | Upgrade: WebSocket | 2020-03-04 10:50:26.312 Auth Websocket | Server header | Connection: Upgrade | 2020-03-04 10:50:26.312 Auth Websocket | Server header | Sec-WebSocket-Accept: uSGgQfc3hgHmF9jOH5Ps37uXEW4= | 2020-03-04 10:50:26.312 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2020-03-04 10:50:26.312 Auth Websocket | Server header | | 2020-03-04 10:50:26.312 Auth Websocket | Web socket state is now open. | 2020-03-04 10:50:26.312 TransAct WS | Sending account logon message. Live | 2020-03-04 10:50:26.312 TransAct WS | Account logon error: -1(-1) | 2020-03-04 10:50:26.400 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-04 10:50:26.400 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-04 10:50:26.400 Auth Websocket socket (1) | CloseSocket call. | 2020-03-04 10:50:26.412 Auth Websocket | WebSocket closed. | 2020-03-04 10:50:26.412 TransAct WS | Disconnected. | 2020-03-04 10:50:26.412 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-04 10:50:26.412 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2020-03-04 10:50:26.412 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-03-04 10:50:26.458 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-04 10:50:26.458 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2020-03-04 10:50:26.801 Auth Websocket socket (1) | Closed. | 2020-03-04 10:50:26.802 Date Time Of Last Edit: 2020-03-04 18:39:46
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| [2020-03-04 18:22:53] |
| John - SC Support - Posts: 37728 |
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This is the relevant message: TransAct WS | Account logon error: -1(-1) | 2020-03-04 11:01:17.587
Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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