Support Board
Date/Time: Wed, 05 Feb 2025 09:58:50 +0000
Static Charts
View Count: 669
| [2020-03-04 16:28:23] |
| User558377 - Posts: 31 |
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Hello there, I have been running my charts with custom studies with no hicups and now they are static. This has been happening as of late. I just upgraded to the latest version hoping this would fix it. If I restart the charts do update but they are not streaming. I am using TD Ameritrade data feed. I am also running the think or swim charts and they stream just fine so I don't think it their data. Please help. I'm happy to pay for phone support, need to get this fixed. Thank you much.
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| [2020-03-04 19:41:35] |
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You could not be using TD Ameritrade because we have discontinued support for TD Ameritrade. When a chart is open, could you then follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 14:26:30] |
| User558377 - Posts: 31 |
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The charts are still not streaming this morning. FYI
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| [2020-03-05 17:58:10] |
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Tell us one of the symbols you are referring to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 18:03:40] |
| User558377 - Posts: 31 |
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RMD NVDA AAPL QQQ NFLX none of them work. take your pick. if I disconnect and reconnect they do update but they do not stream. Date Time Of Last Edit: 2020-03-05 18:05:24
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| [2020-03-05 18:47:56] |
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Those are stocks. For real-time data for stocks you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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