Support Board
Date/Time: Wed, 05 Feb 2025 06:39:59 +0000
Freezing data download
View Count: 537
| [2020-03-02 19:26:07] |
| User508506 - Posts: 3 |
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System has been on 'Downloading Continuous Contract Data' for the last 1 hour. This is abnormal. its the first time i have connected the live rithmic data. No single chart is loading. |
| [2020-03-02 22:16:38] |
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This must be due to a connectivity problem between your computer and the server. We also see you are using Rithmic which complicates historical data access since data comes from two sources. See if this section here helps: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance And we recommend using the Sierra Chart order routing service instead of Rithmic: Sierra Chart / Trading Technologies Futures Order Routing Service We have discontinued technical support for Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 22:17:25
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