Support Board
Date/Time: Wed, 05 Feb 2025 06:48:55 +0000
upload charts took 2 hours......
View Count: 585
| [2020-03-02 16:13:27] |
| User613910 - Posts: 45 |
|
Hi, I wasn't able to trade today because the loading of the charts took 2 hours. I work with several footprint charts, TPO so lot if Market Depth Data. Normally it takes about 10 min to start it all. Message log does contain a lot of messages like this: Chart #3 has tagged chart #27 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:55.556 Chart #3 has tagged chart #29 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:55.556 Chart #3 has tagged chart #30 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:55.556 GCJ0-COMEX [CV] 5 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:55.635 NQH0-CME [CB] 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:55.828 ESH0-CME/ESH0-CME [CBV] 30 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:56.129 Chart #13 has tagged chart #20 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:58.558 Chart #13 has tagged chart #21 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:58.558 Chart #13 has tagged chart #23 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:58.558 Chart #13 has tagged chart #28 for full recalculation. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:58.558 ESH0-CME [CB] 5 Min #23 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:58.896 ESH0-CME [CB] 1.25 Range #28 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO ES Rithmic.Cht | 2020-03-02 16:52:59.755 Also my DATA FOLDER in Siera on the harddisk contain more then 100GB...... What can I do to speed up the chartopening and reduce the DATA collection? Does Sierra automatically download all historical data with starting the charts or does it use the historical data from the DATA Folder. Thanks for your answer, Anita |
| [2020-03-02 22:54:28] |
| |
|
We see you are using Rithmic. We have discontinued all technical support for Rithmic. We recommend using this service: Sierra Chart / Trading Technologies Futures Order Routing Service But aside from all of this, follow the information in help topic 30 to reduce the CPU load: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often You may also need a more powerful computer. We think that is going to be part of the solution. Does Sierra automatically download all historical data with starting the charts or does it use the historical data from the DATA Folder. It uses the existing data already downloaded. Only the missing data is downloaded.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 22:55:35
|
| [2020-03-03 21:55:24] |
| User613910 - Posts: 45 |
|
Hi, You say "It uses the existing data already downloaded. Only missing DATA downloaded" Rithmic said Sierra use it's own Historical Data. My charts keep saying Waiting to Download Historical Data..... I am sure that Sierra are nice people and would never force there customers to use their data and let them pay extra. I am sure about that also that you would probably look for the best options for your customer. Although it looks I have no other option at the moment then pay again.... Why are you not taking contact with OneUp trader and work out some workable data option...? Please let me know how deal with this. anita Date Time Of Last Edit: 2020-03-03 21:56:59
|
| [2020-03-04 19:13:24] |
| |
|
I am sure that Sierra are nice people and would never force there customers to use their data and let them pay extra. There is no additional cost versus Rithmic. It is the opposite. The cost is less especially when doing live trading. We are going to contact One Up Trader again and let them know we have discontinued support for Rithmic and provide our alternative. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 19:14:04
|
To post a message in this thread, you need to log in with your Sierra Chart account: