Support Board
Date/Time: Wed, 05 Feb 2025 04:03:43 +0000
Orders don't close with flatten button
View Count: 505
| [2020-02-28 09:06:31] |
| User613910 - Posts: 45 |
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Hi, Yesterday I experienced a problem. I was trading on the wrong side of the market and wanted to close my order quickly on BE. Then I pushed the FLATTEN button and orders didn't close instead I got a message that said 'total sell quantity would exceed its limit'?????? I want to close what happens here? Then I pushed again and finally it went on -1 tick but with the high volatility I could have costed me a lot of money. I need to trust the flatten button. Can you please let me know what I did wrong and what I need to do to close an order directly? See LOG BOOK attached, Already thanks for your reply, Anita |
 Message close problem.png / V - Attached On 2020-02-28 09:05:09 UTC - Size: 40.7 KB - 230 views Attachment Deleted. |
| [2020-02-28 09:08:38] |
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The rejection you received is at the risk management level of the Rithmic system. This is something you need to contact your broker about.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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