Support Board
Date/Time: Tue, 25 Feb 2025 19:39:49 +0000
having issues with data feed
View Count: 636
| [2020-02-26 13:48:38] |
| Stupid - Posts: 30 |
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Hi I am having issues with data feed. Not sure exactly what is happenning. My charts are stuck and my quote board is showing 0 and SP is showing 3300 as current price on one computer and the other its taking long to refresh. as I type this the chart on one computer is tuck at 3146.25 and other is not moveing. Thanks |
| [2020-02-26 17:06:41] |
| John - SC Support - Posts: 38165 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-26 20:23:48] |
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Most likely you have the wrong Service set in Sierra Chart. We see you have a TT trading account assigned to your Sierra Chart account. So follow the instructions beginning at step 9 here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-26 16:15:28] |
| Stupid - Posts: 30 |
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if I follow your steps it says trade account not enabled Padmaja |
| [2021-04-26 16:21:08] |
| John - SC Support - Posts: 38165 |
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This has been answered here: New-AMP with Sierra, TT and Dinali For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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