Support Board
Date/Time: Wed, 05 Feb 2025 03:46:43 +0000
DATE RANGE IN FILE
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| [2020-02-25 06:22:23] |
| User664240 - Posts: 206 |
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Below are the changes in the initial Dates in the "Date range in file" box using the first chart in the contract series as a template. After reading several times many of your support entries I'm still confused how the April NG contract has significantly less historical Interday Data. I believe I've followed all the protocols for "symbol update", delete and download etc. One thing SC is consistent across all instances with April start date? 2016-08-19 to current day NGH20 2019-07-31 to current day NGJ20 2018-10-07 to current day NGK20 2018-10-30 to current day CLJ20 2018-10-18 TO Current day CLK20 |
| [2020-02-25 21:19:27] |
| User664240 - Posts: 206 |
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I believe the issue is that the documentation is not clear that even though a sub-instance is its own entity the Date range is dependent on the Main Instance. FWIW The NG expiration DATE is THREE business days prior to the End of Month not FIVE.
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| [2020-02-26 23:30:42] |
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Refer to the documentation here in regards to this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-27 02:57:20] |
| User664240 - Posts: 206 |
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I'm not sure you read My communication as I see no reference such as "none of these procedures will work on a SUB instance until you first make the necessary changes to the MAIN instance". Unless it is buried some where in the documentation that your link references and if so high light for me.
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