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Date/Time: Tue, 07 May 2024 14:58:48 +0000



NO REAL TIME DATA FEED

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[2020-02-25 01:53:44]
User712893 - Posts: 11
My Broker is AMP Clearing, Denali Data Feed with CQG Order Routing (full order book for CME).
My AMP Clearing initial new account setup is "Sierra Chart - CQG"
My AMP Clearing Sierra Chart Version is "Package 5 $25/month charged to my AMP Account"

I funded a Sierra Chart Account with $50, signed Agreements and completed all To Do items.
I Selected the Full CME Group Exchange ($15.75/month)
In Sierra charts, I selected CQG WebAPI [trading] in Data/Trade Services, entered username, password, and successfully connected.

TradePro Academy supplied my Chartbook. The chart symbol is F.US.EPH20
I can download data history, but no streaming data.
I executed Translate Symbols to Current Service.
I see an orange box with error message, "Symbol is unknown. Click for symbol information. Real-time data for instrument F.US.EP are not allowed. Historical Download Complete."


Under Service Settings, I only have the following: Username, Password, Allow Server to Drop Data (False), and Log Real-Time Market Data Messages (False). It DOES NOT show a "Connect to Market Data Server" Setting. I think I must be connected if historical data is downloaded.

I'm running Sierra Chart version 2054 64-bit

How do I get real time data?
[2020-02-25 03:51:06]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart to the latest prerelease which is now 2056 , by following these instructions:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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