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Date/Time: Tue, 07 May 2024 18:14:17 +0000



Symbol is unkown

View Count: 499

[2020-02-24 18:00:13]
Dcas_71 - Posts: 1
Hello:

I am receiving this error message every time I open a new intraday chart. Also, the quote board is in ceros.

http://www.sierrachart.com/image.php?Image=1582565832343.png

I am looking at the symbols from the drop down list (File, find symbols, open intraday chart)

I have CQG as data feed.

What should I do?

Thank you
[2020-02-24 19:25:03]
Sierra Chart Engineering - Posts: 104368
We see you are using CQG. You need to contact your broker about this or use the Denali exchange data feed for the real-time data:
Denali Exchange Data Feed

Let us know if you need help with setting up the data feed.

Complete information about the problem is here:
CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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