Support Board
Date/Time: Wed, 05 Feb 2025 00:58:52 +0000
Issue with the drawing tool Parallel Rays
View Count: 1021
| [2020-02-19 02:18:55] |
| monk - Posts: 13 |
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There seems to be an issue with the drawing tool Parallel Rays. The problem only occurs when certain options are enabled. I have included two chart images of the ES emini S&P 5 min chart (regular trading session only). (A) The first image captures the Parallel Rays with the following options selected. 1. Mark Anchors (enabled) 2. Extend Forward (enabled) The parallel ray extensions are displayed correctly. (B) The second image captures the Parallel Rays of the same chart and the same anchor points with the following options selected. 1. Mark Anchors (enabled) 2. Extend Forward (enabled) 3. Extend Back (enabled) Notice that when the "Extend Back" option is selected, the parallel rays are incorrectly shifted and do not match the original anchor points 2 & 3. >>> Please note that this issue seems to happen only when "Extend Forward" and "Extend Back" are both enabled at the same time. If "Extend Back" is enabled but "Extend Forward" is not enabled, then the rays are displayed correctly. http://www.sierrachart.com/image.php?Image=1582078489167.png http://www.sierrachart.com/image.php?Image=1582078535982.png |
| [2020-02-20 15:14:37] |
| monk - Posts: 13 |
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I inadvertently marked this post as [Programming Help]. My mistake! This post is intended for Sierra Chart Support. There is a bug in the Parallel Rays tool. How can I remove the [Programming Help] label from my post? |
| [2020-02-20 16:14:06] |
| John - SC Support - Posts: 37728 |
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We see the problem and we are working on a fix.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-20 18:10:22] |
| John - SC Support - Posts: 37728 |
|
We have fixed the problem with the Parallel Lines/Rays when extending them both Forward and Backward. The fix will be in the next Pre-Release (v 2055). When available, you can update using these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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