Support Board
Date/Time: Tue, 04 Feb 2025 21:49:32 +0000
data from weekend not showing after rollover
View Count: 552
| [2020-02-17 15:37:50] |
| User474744 - Posts: 22 |
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I'm trading CL and today is the first contract rollover since moving to denali and sierra routing. I notice a gap in the data on the one hour chart, the current hour bar is shown then the previous one is 16.00 on Friday 2020-2-14. So no data is being shown for the open at 18.00 on Sunday 2020-2-16 upto the previous hour. The one hour chart is set to Continuous Contract: volume based rollover back adjusted. If I set the continuous contract to 'None' the data appears, but disappers again when I set it back to volume based back adjusted I've tried reloading and deleting the data and have updated to the latest version. Please can you advise? |
| [2020-02-17 18:37:57] |
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We are aware of the problem. This is a software side issue. We are going to determine a solution today. The problem can be temporarily resolved by setting the Continuous Contract option in Chart >> Chart Settings >> Advanced Settings to "None".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-17 23:04:59] |
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This issue is now resolved in prerelease 2053. Update to the latest prerelease following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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