Support Board
Date/Time: Tue, 04 Feb 2025 21:57:31 +0000
bug: v2040 running Friday -> Sunday, ask-depth quotes garbled, Denali
View Count: 545
| [2020-02-17 00:25:17] |
| uM8137 - Posts: 183 |
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SC v2040 bug report OS: Windows 10 home I let SC run from Friday through the Sunday CME open at 17:00 Central US time. At around 18:00 I noticed that ZNH20_FUT_CBOT Denali quotes did not appear to be flowing through the DOM. It was stuck. I switched back and forth between chart books, and the ZN DOM started to flow data in, however, the Sell side Ask limit orders on the depth of book showed garbed prices, as if two prices were being written over each other. Screen shot attached. Closing and re-opening the chart book, the garbled quotes were still there. Closing and re-opening SC did get rid of the garbled-ness. |
 sc2040_garbled_depth_denali.jpg / V - Attached On 2020-02-17 00:20:55 UTC - Size: 125.53 KB - 233 views |
| [2020-02-17 00:31:09] |
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We have put out a technical notice about this which you should see upon starting up of Sierra Chart. You need to update to the current version: Software Download: Fast Update There will continue to be a problem until you update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-17 00:49:08] |
| uM8137 - Posts: 183 |
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Thanks. I upgraded to v2052 and copied over the chartbook that I had seen garbled on v2040. The garbled prices are *still there* on the SC v2052 DOM for ZNH20 but wait... I was on the SC Data feed (barchart) by mistake, NOT Denali. If I close the book, change the data server to Denali, re-open the DOM chartbook... not garbled. So Denali does seem fixed. Just fyi, garbled prices might still be a problem on the barchart feed in v2052. |
| [2020-02-17 00:58:48] |
| uM8137 - Posts: 183 |
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Uh, spoke too soon. Definitely on Denali now, and definitely now still garbled prices on the ZNH20 DOM, on v2052.
Date Time Of Last Edit: 2020-02-17 00:59:26
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| [2020-02-17 01:01:54] |
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This is now resolved. Also in your case it is not possible to be using the SC Exchange Data Feed. You are only using the Denali data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-17 01:03:30
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| [2020-02-17 01:04:04] |
| uM8137 - Posts: 183 |
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> This is now resolved. In v5053? -- Do I need to upgrade again? |
| [2020-02-17 01:17:21] |
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No you do not need to update, the issue is on the server side and it is resolved. You should not be observing any problem now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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