Support Board
Date/Time: Mon, 25 Nov 2024 01:31:13 +0000
Jean
View Count: 1286
| [2014-01-06 21:13:05] |
| spartan forecasts admin - Posts: 21 |
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This Student downloaded Charts with the instructions for downloading on a Mac from your tech support. When Student goes to open the Chart Book and Foresight Trading File it comes up as a sample with the Sierra Charting package. Why is this happening and can you help me fix it.
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| [2014-01-06 22:02:39] |
| spartan forecasts admin - Posts: 21 |
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Hello? |
| [2014-01-06 22:14:25] |
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The problem is that you need to add this particular user to the list of users which have access to your custom studies. You can do this here: https://www.sierrachart.com/usercp.php?page=ManageCustomStudiesDLLUsers After you have done this, you need to instruct them to restart Sierra Chart so the necessary files are automatically downloaded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-06 22:14:49
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